• Job Description

  Req#: E9847-25-0197?language=en&page=204&sort=publicationDateDesc

  Job summary

  The post holder will provide comprehensive administration and information services within the Prison Healthcare Department. They will work as part of the administration team to provide high quality clerical, administrative duties for the Physical Health, Mental Health and Drug and Alcohol Recovery Team (DART) at HMP Holme House. The post holder will provide excellent administration and communication skills and work flexibly in response to the service needs. They will provide day to day support to the physical, mental health and recovery teams, supporting them in the delivery of a Gold Standard level of patient care. The post holder will be responsible for all aspects of administrative support and will be line managed and supported on a day-to-day basis by the Administration Manager.

  Main duties of the job

  To receive and deal with all incoming telephone calls and be first point of contact for the unit/department. Receive, allocate and despatch internal/external mail and process internal applications for healthcare in line with policy to ensure urgent matters are brought to the attention of the person responsible, so that responses are dealt with quickly and within set guidelines. Provide a comprehensive administrative service which can include the compilation of reports and other correspondence on behalf of members of the team, ensuring a high quality in accordance with Spectrum standards. Input information into databases for audit purposes. Attend and participate in team and administrative service meetings as required. Take and transcribe minutes as required and cascade to internal and external delegates. Liaise with prison staff as required. Liaise with prison wings and officers. To deal with a variety of administration tasks including inputting data and interrogating the Patient Information System (SystemOne), responding to queries via email and telephone, photocopying, faxing, scanning, typing and dealing with Subject Access Requests.

  About us

  BE THE DIFFERENCE IN HEALTHCARE

  Join our team

  We're looking for passionate individuals to join our diverse and innovative team.

  Whether you are starting out in your healthcare journey or are an experienced healthcare professional looking for a new challenge we've got a role for you!

  • Access to NHS Pension
  • Annual leave on your Birthday
  • Welcome payment for some posts
  • Refer a friend scheme
  • Training and Development opportunities
  • Flexible Working
  • Access to Employee Assistance and Health and Wellbeing programmes
  • Up to 33 days annual leave

  Spectrum Community Health CIC provides a range of award-winning healthcare services on behalf of the NHS, Local Authority Public Health services, and other partners across substance misuse, sexual health, and health and justice settings. As a not-for-profit social enterprise and Community Interest Company our focus is centred on people - our patients, service users, staff and partners.

  We are building on our ambition to deliver the best in health and wellbeing on a values-driven ethos and to maintain the highest standards of patient care and service. We are an expanding organisation, but we aim to grow without compromising on quality and social value.

  Our Mission

  Holistic interventions delivered with compassion for the stigmatised and marginalised in our communities

  Our Vision

  Quality healthcare that makes a difference to people's lives, regardless of circumstances.

  Details

  Date posted

  05 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,071 to £25,674 a year pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  847-CW-24-V413-A

  Job locations

  HMP Holme House

  Holme House Road

  Stockton-on-Tees

  TS18 2QU

  
  

  Job description

  Job responsibilities

  See job description and person specification for further details in relation to this post. For any further details contact Lorraine Ryan on 01642 744010

  Job description

  Job responsibilities

  See job description and person specification for further details in relation to this post. For any further details contact Lorraine Ryan on 01642 744010

  Person Specification

  Qualifications

  Essential

  • GCSE or equivalent in Maths and English
  • NVQ level III in administration or secretarial or equivalent
  • Word processing or Typing to level 3 or equivalent
  • European Computer Driving Licence or equivalent to evidence competence in Microsoft Office applications including Word and Excel

  Knowledge and Experience

  Essential

  • Experience of working effectively in a busy office environment undertaking a range of administration duties
  • Experience working in a customer services environment and delivering high quality service
  • Experience of working to deadlines and juggling priorities
  • Experience of working with databases
  • In-depth knowledge of Microsoft Office packages including Word/Excel/PowerPoint/Outlook

  Desirable

  • Knowledge of SystmOne
  • Experience of minute taking
  • Experience of working in a secure environment and/or healthcare

  Skills and Abilities

  Essential

  • HIgh standard of customer care service skills
  • Ability to build effective working relationships at all levels
  • Proven ability to communicate appropriately and effectively with all grades of staff both verbally and in writing
  • Excellent interpersonal skills
  • Proven ability to produce well presented, clear and accurate documents
  • Ability to work under pressure
  • Ability to organise and prioritise own workload in line with specified deadlines
  • Ability to follow processes accurately with attention to detail
  • Ability to maintain confidentiality at all times
  • Ability to demonstrate tact and diplimacy
  • Ability to work proactively on own initiative and as part of a team
  • Ability to demonstrate effective organisational skills

  Person Specification

  Qualifications

  Essential

  • GCSE or equivalent in Maths and English
  • NVQ level III in administration or secretarial or equivalent
  • Word processing or Typing to level 3 or equivalent
  • European Computer Driving Licence or equivalent to evidence competence in Microsoft Office applications including Word and Excel

  Knowledge and Experience

  Essential

  • Experience of working effectively in a busy office environment undertaking a range of administration duties
  • Experience working in a customer services environment and delivering high quality service
  • Experience of working to deadlines and juggling priorities
  • Experience of working with databases
  • In-depth knowledge of Microsoft Office packages including Word/Excel/PowerPoint/Outlook

  Desirable

  • Knowledge of SystmOne
  • Experience of minute taking
  • Experience of working in a secure environment and/or healthcare

  Skills and Abilities

  Essential

  • HIgh standard of customer care service skills
  • Ability to build effective working relationships at all levels
  • Proven ability to communicate appropriately and effectively with all grades of staff both verbally and in writing
  • Excellent interpersonal skills
  • Proven ability to produce well presented, clear and accurate documents
  • Ability to work under pressure
  • Ability to organise and prioritise own workload in line with specified deadlines
  • Ability to follow processes accurately with attention to detail
  • Ability to maintain confidentiality at all times
  • Ability to demonstrate tact and diplimacy
  • Ability to work proactively on own initiative and as part of a team
  • Ability to demonstrate effective organisational skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Spectrum Community Health CIC

  Address

  HMP Holme House

  Holme House Road

  Stockton-on-Tees

  TS18 2QU

  
  

  Employer's website

  https://spectrum-cic.org.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Spectrum Community Health CIC

  Address

  HMP Holme House

  Holme House Road

  Stockton-on-Tees

  TS18 2QU

  
  

  Employer's website

  https://spectrum-cic.org.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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