• Job Description

  Req#: 12444

  Job Details

  EMPLOYMENT TYPE - Ongoing or non-ongoing full-time

  LOCATION - Canberra

  AFP BAND & SALARY - Band 04, $80,821.00 - $95,010.00

  JOB REFERENCE NUMBER - 12444

  This advertisement is to fill a current vacancy and create a merit pool for any future vacancies that may arise over the next 12 months.

  Did you know?

  The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

  Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.

  We recognise your contribution to our workforce and offer generous remuneration and conditions including:

  • Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
  • 4 extra mandatory leave rest days per year
  • 18 days of paid personal leave per year
  • Generous superannuation of 15.4%
  • 16 weeks of paid maternity leave (after 12 months of service) + an additional 36 weeks of maternity leave without pay
  • Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
  • Flexible and hybrid working arrangement that provides work/life balance
  • Access to ongoing training and professional development opportunities

  What is the role?

  Applications are sought from suitably qualified applicants wishing to be considered for the role of Administration Officer - Triage Clinical Support Officer SHIELD.

  The SHIELD Triage Clinical Support Officer will be required to assist AFP business through the provision of a variety of administrative and support functions. As a SHIELD Triage Clinical Support Team Member, you will be responsible for managing day to day administrative tasks that support the direction of the AFP within SHIELD services.

  You will also be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

  What will you do?

  Duties may include but not limited to:
  

  • Performing a range of office management activities
  • Providing high level administrative support to assist clinical services
  • Contributing to the development and implementation of corporate policies, processes and systems which enhance the delivery of AFP operational outcomes
  • Hard copy paper based filing and electronic filing
  • Database administration
  • Produce high quality internal and external correspondence
  • Answer queries/questions or refer enquiries
  • Maintain confidentiality of medical and personal information
  • Maintaining currency in administration processes and technical knowledge
  • Undertaking project and research work to support AFP business as required

  Essential Requirements

  • You must be an Australian Citizen at the time of application
  • A Negative Vetting 1 (Secret) security clearance or the ability to obtain one
  • Exceptional customer service experience (face to face, email and telephone)
  • An ability to work in a high pressure area with changing demands
  • High level attention to detail and ability to multi-task

  Desirable Requirements

  The following skills and/or experience would be highly regarded:

  • Experience using Microsoft Office products
  • Administration experience

  Selection Criteria

  1. Organising your work, making sound decisions and achieving outcomes
  2. Communicating and working effectively with other people
  3. Applying technical knowledge, expertise and skills

  Application

  As part of your application you are required to submit the following documents via the AFPs Recruitment System (Jobs portal) prior to the closing date and time:

  • Resume/CV - This will give the panel a clear outline of your current skills and qualifications along with previous work experience. Please include your work history, responsibilities and achievements.
  • Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role.
  • External applicants please ensure you meet our employment suitability and COVID-19 vaccine requirements before submitting an application.

  Tip - check out the AFP website Guides for job applicants page for information on how to develop your pitch.

  Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

  Feedback - only applicants who progress to interview will be provided with feedback for this process.

  Good luck with your application!

  COVID - 19 Mandate

  AFP employees are required to have received a minimum of two COVID-19 vaccinations (or one dose if the Janssen vaccine was used). Satisfactory proof of vaccination status will be required at the time an offer of employment is made. Please contact the Recruitment Team if you wish to discuss the COVID-19 vaccine requirements further.

  Employment Suitability Questionnaire (ESQ)

  All external applicants must complete an Employment Suitability Questionnaire should you successfully progress from the application stage. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. We encourage you to review our employment suitability standards to ensure that you meet the requirements before you submit your application.

  The AFP Recruitment Team will be in touch to let you know if you'll need to provide the following additional information:

  • A completed Employment Suitability Questionnaire (ESQ);
  • Traffic history for the last 10 years;
  • and Proof of Australian citizenship.

  Applicants will not receive feedback at this gateway.

  Interview

  Applicants who have demonstrated their suitability for employment through their resume, application and ESQ, may be invited to a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions.

  You can prepare for the interview by:

  • reviewing your responses to the selection criteria, picking a few additional examples to use in the interview
  • participating in a mock interview using the selection criteria to think of possible questions.

  Finger Printing

  AFP employees are required to have their finger prints taken. This requirement will be undertaken at the time an offer of employment is made.

  Commitment to Diversity & Inclusion

  Diversity and inclusion is an operational priority for the Australian Federal Police (AFP). To be an effective police force, we must be reflective of the community we serve, working across languages, cultures and transnational borders. The 2023-26 Diversity & Inclusion Strategy is the guiding framework for delivering the AFP’s diversity and inclusion goals and reflecting our commitment to being an employer of choice, incorporating diversity and inclusion principles in day-to-day practice and building a psychologically and culturally safe workplace. This includes hiring people from diverse backgrounds who bring their lived experience to contribute, and add value, to the AFP.
  
  Find out more about how the AFP embraces diversity and inclusion.

  Contacts and Closing Information

  Contact Officer: SHIELD Program

  Contact Officer Email: SHIELDProgram@afp.gov.au

  Applications Close: 11:59pm (AEDT) 29/11/2023

  To view other employment opportunities, please visit our career site.

  www.afp.gov.au

• About the company

  The Australian Federal Police is the national and principal federal law enforcement agency of the Australian Government with the unique role of investigating crime and protecting the national security of the Commonwealth of Australia.

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