• Job Description

  Req#: H9050-25-1642?language=en&page=34&sort=publicationDateDesc

  Job summary

  This post is Fixed term/Secondment for 12 months to meet the needs of the service.

  To be responsible for providing professional, efficient, accurate and prompt administrative support to CAMHS and the North Wales Head of Child Psychology and Psychological Therapies.

  The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

  Main duties of the job

  To receive and respond to telephone enquiries from patients, families, other agencies and Health Board Staff in a professional, helpful and sensitive manner, answer queries within own area of responsibility or refer to the appropriate department.

  Communicate with GPs; other Health Services and Social Services; Hospitals, Independent and Voluntary Sector, patients and relatives. Dealing with enquiries without the need for direction in a large proportion of queries.

  Handle emotional and stressful telephone calls, e-mails and correspondence that may sometimes be of an abusive nature; report and seek assistance when necessary.

  Take responsibility to prioritise work suitably and efficiently and in accordance with the requirements of the service and team.

  Be able to work on own initiative to ensure the efficient administrative service delivery to CAMHS.

  The post holder will ensure that systems and procedures for recording and filing information are suitable for the purpose and make efficient use of resources.

  Ensure that accurate and relevant information is readily accessible in the required format to authorised people only.

  The post holder will ensure that all case-notes, their content and other records are tracked to the relevant person, and returned to file as quickly as possible in a tidy condition.

  Ensure that the departmental and Health Records are created and maintained in accordance with Health Board Policy.

  About us

  If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

  Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

  Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

  Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

  Details

  Date posted

  02 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,433 to £26,060 a year per annum, pro rata

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Part-time

  Reference number

  050-AC374-0625

  Job locations

  North Wales Adolescent Service, Abergele Hospital

  Llanfair Road

  Abergele

  LL22 8DP

  
  

  Job description

  Job responsibilities

  You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

  Job description

  Job responsibilities

  You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

  Person Specification

  Qualifications & Knowledge

  Essential

  • Good Standard of Education
  • Evidence of continuous ongoing learning
  • RSA III typing or word processing/ NVQ Customer Service L3 or equivalent demonstrable experience

  Desirable

  • ECDL

  Skills and Attributes

  Essential

  • Able to use Word/Excel/ Outlook competently and to manage electronic diaries effectively
  • Competently, effectively and professionally communicates both verbally and in writing with a range of stakeholders.
  • Experienced in planning organising and prioritise own workload
  • Flexible and adaptable to changing service demands
  • Excellent organisational skills

  Desirable

  • Ability to speak Welsh
  • Excellent working knowledge of Patient Administration Systems

  Experience

  Essential

  • Significant office administration experience
  • Copy/Audio typing
  • Ability to support and deliver to deadlines on a wide range of administration processes
  • Minute Taking Experience

  Desirable

  • Experience of working within the NHS

  Person Specification

  Qualifications & Knowledge

  Essential

  • Good Standard of Education
  • Evidence of continuous ongoing learning
  • RSA III typing or word processing/ NVQ Customer Service L3 or equivalent demonstrable experience

  Desirable

  • ECDL

  Skills and Attributes

  Essential

  • Able to use Word/Excel/ Outlook competently and to manage electronic diaries effectively
  • Competently, effectively and professionally communicates both verbally and in writing with a range of stakeholders.
  • Experienced in planning organising and prioritise own workload
  • Flexible and adaptable to changing service demands
  • Excellent organisational skills

  Desirable

  • Ability to speak Welsh
  • Excellent working knowledge of Patient Administration Systems

  Experience

  Essential

  • Significant office administration experience
  • Copy/Audio typing
  • Ability to support and deliver to deadlines on a wide range of administration processes
  • Minute Taking Experience

  Desirable

  • Experience of working within the NHS

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Betsi Cadwaladr University Health Board

  Address

  North Wales Adolescent Service, Abergele Hospital

  Llanfair Road

  Abergele

  LL22 8DP

  
  

  Employer's website

  https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

  Employer details

  Employer name

  Betsi Cadwaladr University Health Board

  Address

  North Wales Adolescent Service, Abergele Hospital

  Llanfair Road

  Abergele

  LL22 8DP

  
  

  Employer's website

  https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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