• Job Description

  Req#: req41921

  Administration Support Officer

  Clerk Grade: 3/4 Temporary role for up to 5.5 months
  Location: 4PSQ Parramatta, Gosford or Sydney Mckell location
  Salary Range: $82,193 - $90,001 + super
  Safety & Risk Management - People Services, People & Culture, Department of Customer Service

  About the Opportunity:

  Due to an internal movement, we have a great 5.5-month temporary opportunity for a talented Administrative Support Officer to join the high-performing and progressive Safety & Risk Management Team within the People & Culture Division at the Department of Customer Service.

  This is an excellent short-term opportunity to work within a centralised Centre of Expertise function, supporting key safety and risk initiatives across the department.

  You will play a vital role in the day-to-day administrative support of the team, including:

  • Coordinating meetings, agendas, minutes and follow-up actions
  • Triaging and managing WHS reporting system enquiries and inbox
  • Maintaining accurate case management entries and team records
  • Supporting projects and team initiatives through logistical and administrative assistance
  • Acting as a first point of contact for the team, ensuring effective communication internally and externally
  • Ensuring all administrative tasks comply with government policies and contribute to continuous process improvement

  Your day-to-day:

  • Provide comprehensive administrative support to the Safety and Risk Management team, including coordinating of meetings, triage of email enquiries and preparing of documentation.
  • Coordinate and assist in the triage of work health and safety system and email enquiries utilising internal databases and systems. Organise and coordinate meetings with internal stakeholders and business units with preparation of agendas, taking minutes and following up of action items.
  • Assist in the data accuracy of case management entries, records, registers and electronic filing.
  • Act as the first point of contact for the team, handling email enquiries and ensure the effective communication flow within the team and the wider P&C team, internal Department employees and external stakeholders.
  • Assist with various projects and initiatives within the team, providing administrative and logistical support as needed.
  • Ensure all administrative activities comply with government policies and procedures and contribute to the development of the administrative processes within the team.

  About You:

  To be successful in this role, you will bring:

  • Previous experience in an administrative support role, ideally in government or a large organisation
  • A high level of data accuracy and understanding of WHS legislative requirements (desirable)
  • Excellent organisational and communication skills
  • A collaborative, proactive and flexible approach
  • Proficiency in Microsoft Office and experience with case management systems
  • A Certificate IV in Work Health and Safety (desirable)

  We support flexible working and encourage applicants from diverse backgrounds and regional NSW to apply.

  Looking for more information?

  Why not reach out to Belinda Orriss, Associate Director Safety & Risk Manage, via email belinda.orriss@customerservice.nsw.gov.au to learn more about this incredible opportunity.

  Your application should include an up-to-date CV and cover letter which clearly details your relevant skills, experience to this position and the response to the below targeted question. Your cover letter should also include your response to the below targeted question.

  Targeted Question:

  "Provide an example of a time when you successfully managed multiple administrative tasks which involved legislative requirements and/or organisational policies in a fast-paced environment? What strategies do you use to prioritise your workload when managing competing priorities"

  Salary Grade 03/04, with the base salary for this role starting at $82,193 base plus superannuation

  Click Here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au.

  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

  Closing Date: Tuesday, May 13th, 2025 at 10:00 am

  Careers at Department of Customer Service
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
  

  Belong in our diverse and inclusive workplace
  
  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351.

  For more information, please visit
  

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  Information on adjustments available for the recruitment process

• About the company

  The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales.

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