• Job Description

  Req#: A1563-25-0004?language=en&page=418&sort=publicationDateDesc

  Job summary

  We are looking for Admin support/Care Navigator(s) to join our experienced team. To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. The admin support/care navigator will also be expected to undertake reception & admin duties as part of the role, supporting the administrative team in delivering a polite and professional service to the patient population.

  We are a training practice for trainee Doctors and medical students, with a supportive team.

  Our Patient Participation Group (PPG) is very active and supportive in the running of the practice.

  Main duties of the job

  Admin support is responsible for:

  a. Assisting in the administration and support operations of the practice.

  b. Managing requests from external organisations such as the local police, solicitors, insurance companies, DVLA and other agencies (PMA).

  c. Managing the referral process and dealing with queries relating to referrals in a timely manner.

  d. Managing registrations to included processing, queries and deductions.

  e. Work with DPM on the practice patient recall system helping to update medical records and arrange appropriate review appointments to achieve maximum points in QOF, ES,LIS,LES,DES and target driven recall programmes.

  The following are the core responsibilities of the Care Navigator:

  • Process and signpost patients
  • Managing phones appropriately
  • Initiate contact with and respond to requests from patients, team members and external agencies
  • Enter read-code data on Emis
  • Document handling
  • Input data into the patients healthcare records
  • Direct requests for information to the appropriate team
  • Manage queries as necessary in an efficient and polite manner
  • Monitor and maintain the reception area and noticeboards
  • Support clinical staff with general tasks as needed
  • Action incoming emails
  • Complete opening and closing procedures in accordance with the duty rota
  • Support pharmacist(s) in the management of prescriptions
  • Manage the movement of patient medical records
  • Monitor and replenish supplies
  • Medical Record Envelope management

  About us

  To provide and facilitate the highest quality health care to our practice population. The practice team will aim to achieve the above using team working, education, evidence based medicine and research.

  We will employ multi professional working across traditional boundaries with our patients and colleagues in the extended primary care health team and other local practices as well as our PCN (primary care network) to help us achieve.

  Details

  Date posted

  06 May 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  A1563-25-0004

  Job locations

  Uxbridge Road

  Pinner

  Middlesex

  HA5 4EA

  
  

  Job description

  Job responsibilities

  The following are the core responsibilities of the Administrator Support. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

  The Administrator is responsible for:

  a. Overseeing the administration and support operations of the practice.

  b. Supporting the management team in the compilation of practice reports and the practice development plan

  c. Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, insurance companies, DVLA and other agencies (PMA). Also managing patient PMA requests to include generating invoices.

  d. Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately

  e. Managing the referral process and dealing with queries relating to referrals in a timely manner.

  f. Managing registrations to included processing, queries and deductions.

  g. Managing the patient information on display to include website, TV screen, social media accounts and waiting room noticeboards

  h. Work with DPM on the practice patient recall system helping to update medical records and arrange appropriate review appointments to achieve maximum points in QOF, ES,LIS,LES,DES and target driven recall programmes.

  i. Summarising incoming medical records.

  In addition to the primary responsibilities, the Administration Support may be requested to:

  a. Partake in audit as directed by the audit lead

  b. Monitor and promote the use of the Friends and Family Test

  c. Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives

  d. To help cover care navigator duties when required

  The following are the core responsibilities of the Care Navigator:

  • Process and signpost patients
  • Managing phones appropriately
  • Initiate contact with and respond to requests from patients, team members and external agencies
  • Enter read-code data on Emis
  • Document handling
  • Input data into the patients healthcare records
  • Direct requests for information to the appropriate team
  • Manage queries as necessary in an efficient and polite manner
  • Monitor and maintain the reception area and noticeboards
  • Support clinical staff with general tasks as needed
  • Action incoming emails
  • Complete opening and closing procedures in accordance with the duty rota
  • Support pharmacist(s) in the management of prescriptions
  • Manage the movement of patient medical records
  • Monitor and replenish supplies
  • Medical Record Envelope management

  Job description

  Job responsibilities

  The following are the core responsibilities of the Administrator Support. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

  The Administrator is responsible for:

  a. Overseeing the administration and support operations of the practice.

  b. Supporting the management team in the compilation of practice reports and the practice development plan

  c. Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, insurance companies, DVLA and other agencies (PMA). Also managing patient PMA requests to include generating invoices.

  d. Acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately

  e. Managing the referral process and dealing with queries relating to referrals in a timely manner.

  f. Managing registrations to included processing, queries and deductions.

  g. Managing the patient information on display to include website, TV screen, social media accounts and waiting room noticeboards

  h. Work with DPM on the practice patient recall system helping to update medical records and arrange appropriate review appointments to achieve maximum points in QOF, ES,LIS,LES,DES and target driven recall programmes.

  i. Summarising incoming medical records.

  In addition to the primary responsibilities, the Administration Support may be requested to:

  a. Partake in audit as directed by the audit lead

  b. Monitor and promote the use of the Friends and Family Test

  c. Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives

  d. To help cover care navigator duties when required

  The following are the core responsibilities of the Care Navigator:

  • Process and signpost patients
  • Managing phones appropriately
  • Initiate contact with and respond to requests from patients, team members and external agencies
  • Enter read-code data on Emis
  • Document handling
  • Input data into the patients healthcare records
  • Direct requests for information to the appropriate team
  • Manage queries as necessary in an efficient and polite manner
  • Monitor and maintain the reception area and noticeboards
  • Support clinical staff with general tasks as needed
  • Action incoming emails
  • Complete opening and closing procedures in accordance with the duty rota
  • Support pharmacist(s) in the management of prescriptions
  • Manage the movement of patient medical records
  • Monitor and replenish supplies
  • Medical Record Envelope management

  Person Specification

  Skills

  Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

  Desirable

  • EMIS/SystmOne/Vision user skills
  • Understanding of clinical coding

  Qualifications

  Essential

  • GCSE Mathematics and English (C or above)

  Desirable

  • Educated to A-level/equivalent or higher, with relevant experience
  • NVQ Level 2 in Health and Social Care

  Experience

  Essential

  • Experience of working with the general public
  • Experience of administrative duties

  Desirable

  • Experience of working in a healthcare setting

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Initiative and judgement (knowing when to ask for help)
  • Ability to work under pressure

  Other Requirements

  Essential

  • Flexibility to work outside of core office hours
  • Maintain confidentiality at all times
  • Disclosure Barring Service (DBS) check

  Person Specification

  Skills

  Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

  Desirable

  • EMIS/SystmOne/Vision user skills
  • Understanding of clinical coding

  Qualifications

  Essential

  • GCSE Mathematics and English (C or above)

  Desirable

  • Educated to A-level/equivalent or higher, with relevant experience
  • NVQ Level 2 in Health and Social Care

  Experience

  Essential

  • Experience of working with the general public
  • Experience of administrative duties

  Desirable

  • Experience of working in a healthcare setting

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Initiative and judgement (knowing when to ask for help)
  • Ability to work under pressure

  Other Requirements

  Essential

  • Flexibility to work outside of core office hours
  • Maintain confidentiality at all times
  • Disclosure Barring Service (DBS) check

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Elliott Hall Medical Centre

  Address

  Uxbridge Road

  Pinner

  Middlesex

  HA5 4EA

  
  

  Employer's website

  https://www.ehmc.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Elliott Hall Medical Centre

  Address

  Uxbridge Road

  Pinner

  Middlesex

  HA5 4EA

  
  

  Employer's website

  https://www.ehmc.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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