Job Details

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - QLD; WA

AFP BAND & SALARY - Band 05, $95,010.00 - $102,927.00

JOB REFERENCE NUMBER - 13282

This advertisement is to fill current vacancies and create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

• Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
• 4 extra mandatory leave rest days per year
• 18 days of paid personal leave per year
• Generous superannuation of 15.4%
• 16 weeks of paid maternity leave (after 12 months of service) + an additional 36 weeks of maternity leave without pay
• Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
• Flexible and hybrid working arrangement that provides work/life balance
• Health & wellbeing services – with a focus on early intervention, education and prevention
• Access to ongoing training and professional development opportunities

What is the role?

This role assists in the day-to-day management of the SHIELD Health Hubs and works at the direction of the SHIELD Hub Leader. The role undertakes administrative duties to support Australian Federal Police (AFP) members and clinicians and works closely with the Hub Leader, and clinicians, to provide high level member health and wellbeing services.

The successful applicant will have excellent communication and scheduling skills, a strong focus on member care is essential.

What will you do?

Role Description & Responsibilities

Responsibilities for this role consist of, but are not limited to:

• Ability to build rapport with members and clinicians.
• Serving members by triaging service requests and maintaining records.
• Answer member questions or refer enquiries as required.
• Ensuring availability of treatment information by filing and retrieving member records, updating databases and maintaining electronic/paper files.
• Provide administrative support to SHIELD Hub service delivery activities such as health assessments, change of health notifications and health promotion events.
• Maintaining business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Ability to maintain confidentiality of medical and personal information.
• Maintaining operations by following AFP and Government policies and procedures.
• Working closely with SHIELD Hub Leader/s and clinicians to partner with Command on health and wellbeing initiatives.
• Produce high quality internal and external correspondence and secretariat services for multidisciplinary team meetings.
• Undertake project, research and administrative work (as required) to support AFP business.
• Contribute to the development and implementation of corporate policies, processes and systems to assist in SHIELD service delivery.

Essential Requirements

• You must be an Australian Citizen at the time of application.
• NV1 security clearance, or ability to obtain one

Desirable Requirements

• Experience using Microsoft Office
• Health and safety knowledge, experience and/or background.
• Ability to multi-task.
• Excellent customer service (telephone and face to face).
• Superior time management, scheduling and organisation skills.
• High level attention to detail.
• Ability to use relevant software and records systems.

Additional Information

• These roles are located in Brisbane and Perth and applicants are expected to be based in these regions.

Selection Criteria

• Organising your work, making sound decisions and achieving outcomes
• Communicating and working effectively with other people
• Applying technical knowledge, expertise and skills

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

• Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
• Applicant pitch (maximum two page). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role.

Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

Employment Suitability

Should you successfully progress from the application stage all applicants must:

• Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
• Have your fingerprints taken if an offer of employment is made.
• Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
• Proof of a minimum of two COVID-19 vaccinations (or one dose if the Janssen vaccine was used) will be required if an offer of employment is made.
• Satisfactorily undertake a security clearance to the level specified for the position.
  

Recruitment Process

Applicants who have demonstrated their suitability for employment through their resume and application, may be invited to a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for you interview.

Commitment to Diversity & Inclusion

At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQI community and people with a disability.

Contacts and Closing Information

Contact Officer - Shareenah Virahsawmy,

Contact Officer Phone: (02) 5126 8993,

Contact Officer Email: shareenah.virahsawmy@afp.gov.au

Applications Close: 11:59pm (AEST) 20/08/2024

To view other employment opportunities, please visit our career site.

www.afp.gov.au