• Job Description

  Req#: 9060

  Requisition ID: 9060
  Department: Community & Social Services Dept.
  Service: Employment and Social Services
  Branch: Various
  Employment Type: Multiple Full-time Temporary - up to 1 year with Temporary and Permanent Eligibility lists
  Work Hours: 35.00 hours per week
  Affiliation: CUPE 503 Inside/Outside
  Salary Information: $55,524.56 - $64,966.72 annually (2023 rates of pay)
  Location: Various
  City: Ottawa, ON
  Job Category: Community and Social Services
  Application Close: 21/09/2023

  JOB SUMMARY

  The Community & Social Services department is responsible for creating a strong social infrastructure by providing support to families and individuals in need in order to promote their self reliance and quality of life, in collaboration with community partners. This includes providing financial assistance, housing, childcare, employment, personal care and referral.

  You are responsible for providing administrative support to community and social services (CSS) programs and services, including, but not limited to: data entry, filing/records management, reception and liaison with clients; providing customer services to clients; printing and releasing cheques and/or replacement documents to clients; and contributing to the overall improvement of service delivery.

  EDUCATION AND EXPERIENCE

  Completion of Grade 12

  Minimum of 2 years of experience in a customer service, clerical or administrative, or social services environment

  KNOWLEDGE

  • Office/clerical and reception procedures
  • Services and programs offered in the CSS Centres as well as community agencies
  • Corporate computer software/applications including MS Office Suites (Excel, Word, PowerPoint, Outlook, etc.)
  • Corporate Cash Handling Policy
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers

  COMPETENCIES, SKILLS AND ABILITIES

  • Access, search and maintain databases
  • Communicate effectively with community representatives, clients and staff
  • Maintain composure and good judgment under stressful and high-pressure situations
  • Work independently with minimum supervision
  • Flexible and adaptable
  • Effective interpersonal skills
  • Effective organizational skills
  • Aware and sensitive to the special needs of Social Services clients
  • Demonstrate commitment to client/customer services

  WHAT YOU NEED TO KNOW

  • Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
  • Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
  • Successful applicants meeting the employer's qualification standard will be placed on the permanent and/or temporary eligibility list in order of seniority.
  • The permanent eligibility list will be utilized to fill permanent full time continuous vacancies from the closing date of the competition until the opening date of the next competition.
  • The temporary eligibility list will be utilized to fill full time temporary vacancies for up to one year from the closing date of this competition.
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

  We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

  The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
  Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

  The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

  Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.

• About the company

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