• Job Description

  Req#: 4326144
  Job Summary:
  The Administrative Support Specialist position will perform a variety of customer service tasks in the Utility Billing Division of the Finance Department. Provides direct customer assistance in initiating or changing water service, accepting and entering payments, resolving complaints, maintaining account information, and explaining billing to customers over the phone or in-person. The incumbent will also be responsible for paying liquor invoices on time and accurately as well as working closely with liquor store general managers to ensure invoices are processed in a timely manner.
  
  Scope of Impact:
  The duties and responsibilities of this job are performed with latitude for independent judgment in accordance with Department and City policies, Federal, State and Local regulations and are based on detailed knowledge of Department operations. Work is subject to periodic review by the supervisor, who provides input on and approval of recommendations, and discusses assignments, priorities, and work.
  • Interacts with Edina residents and businesses on utility billing set-up and questions.
    1. Provides general account information;
    2. Establishes new water accounts;
    3. Connects and disconnects water service;
    4. Researches customer billings;
    5. Investigates customer complaints and refers to the appropriate individual;
    6. Analyzes account information and resolves questions on the account;
    7. Updates and corrects information in the database, including new and existing customer accounts, meter information and billing information.
  
  
  • Handles utility bill and payments
    1. Performs complex reconciling of accounts and transactions;
    2. Coordinates with Public Works to ensure timely readings and billings and to determine if changes or adjustments need to be made to accounts;
    3. Enters meter readings into the utility billing system;
    4. Accepts payments and applies to accounts;
    5. Investigates unpaid closing statements and attempts collection;
    6. Processes and adjusts exception accounts requiring manual intervention;
  
  
  • Serves as utility billing point of contact
  
  
  • Ensures daily coverage of utility billing during city hall business hours and all calls and emails are provided a response within 24 hours.
  
  
  • Reviews, processes, and documents liquor invoice payments.
  1. Opens finance mail, scans, and distributes invoices through financial system to the proper departments for entering accounting information.
  2. Applies invoices to purchase order/contract where applicable.
  3. Performs receiving in financial system as appropriate.
  4. Investigates and resolves problems with outstanding invoices.
  
  
  
  • Opens daily mail, scans, and distributes.
  
  
  • Performs other duties as assigned.
  Minimum Qualifications:
  
  • Completion of High School Diploma or GED; AND
  • Two (2)+ years of full-time work experience related to customer service billing support/accounting; AND
  • The ability to communicate effectively both orally and written.
  • Must have keyboard proficiency, mathematical reasoning and calculation skills, and good customer service skills.
  • Proficient with Microsoft Windows, Word, Excel, as well as knowledgeable of data bases or accounting software.
  Desired Qualifications:
  
  • Post-secondary education in accounting or a related field
  • One (1) year of full-time work experience providing support to utility billing.
  • One (1) year of full-time work experience related to customer service and data entry, preferably associated with a public utility.
  • Previous experience in related public sector position.
  • Experience with Tyler MUNIS software.
  • Knowledge of utility billing policies and procedures;
  • Knowledge of accounting procedures;
  • Knowledge of and ability to use computer programs including Windows, Microsoft applications, as well as various accounting related software;
  • Ability to learn and use the City’s utility billing and other software applications;
  • Ability to handle frequent interruptions and phone calls;
  • The ability to work independently to prioritize work requests;
  • Ability to provide leadership and direction to staff;
  • The ability to communicate effectively verbally and in writing, as well as tactfully and courteously with the public, City and Department staff.
  
  
  Physical and Mental Requirements:
  Data entry and report preparation will at times require extended use of a keyboard. There are frequent interruptions with customers calling about utility issues.
  
  Working Conditions:
  Most work is performed in a normal office environment. The job may involve dealing with and calming individuals who are emotionally charged over an issue.
  
  Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities.
  Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently.
  This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The City retains the discretion to add duties or change the duties of this job at any time.
  

• About the company

  Situated immediately southwest of Minneapolis in Hennepin County, Edina has a population of 47,425. Many major highways run through or are close to Edina, making it readily accessible to all within the metropolitan area. Minnesota State Highways 62 ...

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