• Job Description

  Req#: 4945156

  Who we are:

  At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community.

  Learn more about why you should join our team at dor.sc.gov/careers.

  Primary job duties include:

  • Answering incoming calls and providing customer service to taxpayers, taxpayer representatives, and county officials.
  • Performing administrative duties to assist the Exempt Property Supervisor.
  • Opening and distributing section mail. Collecintg outgoing mail for the section.
  • Managing the exempt property tax incoming correspondence queue. Linking applications to existing accounts and registering new accounts. This includes keying the applications and assigning the cases to section auditors.
  • Responding to email queries as needed.
  • Assisting taxpayers in navigating MyDORWAY.

  • High school diploma or G.E.D.
  • Previous call center experience
  • Data entry experience (keying preference 35 - 50 wpm)
  • Basic computer skills

  Ability to communicate effectively both orally and in writing.
  

  • EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.
  • Training: You will participate in a training program to ensure you have the knowledge and skills to successfully perform the job.
  • Hours: Work hours are 8:30 a.m. - 5:00 p.m., Monday - Friday (.7.5 hours per week).
  • Telework schedule: This position may be eligible to work remotely up to two days per week.

  Ready to apply?

  • Apply online and complete the application fully, including all current and previous work history and education.
  • You may submit a resume, but it will not be considered as a substitute for completing the entire application.
  • Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).
  • Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting.

• About the company

  South Carolina (/ˌkærəˈlaɪnə/) is a state in the Southeastern region of the United States.

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