• Job Description

  Req#: A5172-25-0002?language=en&page=507&sort=publicationDateDesc

  Job summary

  We are currently seeking two enthusiastic and reliable part-time Receptionist/Administrators to join our committed team at Margaret Street Practice. This is a fantastic opportunity to work in a supportive, patient-focused environment, playing a vital role in the smooth running of our busy general practice.

  Main duties of the job

  Reception Duties

  Ensure all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely.

  Answer all incoming phone calls from patients and other healthcare professionals and divert as appropriate, and/or take and pass on messages.

  Deal with a variety of administrative queries and requests from patients and clinicians as necessary.

  Make/Cancel/Re-arrange appointments via the clinical system and support and assist clinicians as required.

  Ensure up to date patient information is recorded. Give test results where appropriate.To be responsible for opening and locking up premises.

  Clerical Duties

  Support with managing prescription requests.Deal with GP IT links including amendment and deduction of patient records.Monitor incoming electronic test results to ensure prompt review by clinicians.

  Process incoming digital requests.Data entry of new and temporary registrations and relevant patient information.Scan all patient information in computerised record i.e medical documents, hospital reports and letters.Photocopy documents as required.Deal with referrals to primary and secondary care.Action tasks set by clinicians via the clinical system and email.

  About us

  We are a 5 GP and ANP Partner Practice serving a population of 9,500 patients, we also have a dedicated and supportive Practice team of Advanced Nurse Practitioners, Minor Ailments Nurses, Mental Health Practitioner and Health Care Assistant.

  We are a well established, friendly and forward-thinking Practice in Ammanford, only 5 minutes off Junction 49 of the M4.

  Date posted

  28 April 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A5172-25-0002

  Job locations

  Margaret Street

  Ammanford

  Carmarthenshire

  SA18 3PD

  
  

  Job description

  Job responsibilities

  As previously noted above.

  Reviewing medical records of new patients, inputting and summarising medical history.Registering patients.Coding medical data into clinical system and computerised medical record of patient.Take part in practice performance related recalls for patients. This will include maintaining an up to date register and working on improvement.

  Be involved generally in maintaining and encouraging of adequate security measures locking doors, setting security alarm where relevant.Maintain the Health and Safety of all staff, patients and visitors.

  Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity with the agreement of the Practice Manager.

  Comply and familiarise yourself with the Practice's policies and procedures.Carry out any other duties as reasonably requested by the Doctors, Practice Manager or Administration Manager.

  Job description

  Job responsibilities

  As previously noted above.

  Reviewing medical records of new patients, inputting and summarising medical history.Registering patients.Coding medical data into clinical system and computerised medical record of patient.Take part in practice performance related recalls for patients. This will include maintaining an up to date register and working on improvement.

  Be involved generally in maintaining and encouraging of adequate security measures locking doors, setting security alarm where relevant.Maintain the Health and Safety of all staff, patients and visitors.

  Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity with the agreement of the Practice Manager.

  Comply and familiarise yourself with the Practice's policies and procedures.Carry out any other duties as reasonably requested by the Doctors, Practice Manager or Administration Manager.

  Person Specification

  Experience

  Essential

  • Previous experience in a Receptionist/Administrator or Customer Service role desirable but not essential.
  • Excellent communication and interpersonal skills.
  • Good IT skills and familiarity with Microsoft Office (EMIS/Vision experience is a plus).
  • Ability to multitask and work well under pressure.
  • A friendly, professional and compassionate approach.
  • Full UK Driving License.
  • Be available to travel between Ammanford and Tycroes sites as required.
  • Be available for an 8.00 am start and be able to work at least one day until 18.30 pm

  Desirable

  • Experience of working in a GP practice would be helpful but not essential.
  • Welsh speaker.

  Person Specification

  Experience

  Essential

  • Previous experience in a Receptionist/Administrator or Customer Service role desirable but not essential.
  • Excellent communication and interpersonal skills.
  • Good IT skills and familiarity with Microsoft Office (EMIS/Vision experience is a plus).
  • Ability to multitask and work well under pressure.
  • A friendly, professional and compassionate approach.
  • Full UK Driving License.
  • Be available to travel between Ammanford and Tycroes sites as required.
  • Be available for an 8.00 am start and be able to work at least one day until 18.30 pm

  Desirable

  • Experience of working in a GP practice would be helpful but not essential.
  • Welsh speaker.

  Employer details

  Employer name

  Margaret Street Surgery

  Address

  Margaret Street

  Ammanford

  Carmarthenshire

  SA18 3PD

  
  

  Employer's website

  https://www.margaretstreetsurgery.wales.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Margaret Street Surgery

  Address

  Margaret Street

  Ammanford

  Carmarthenshire

  SA18 3PD

  
  

  Employer's website

  https://www.margaretstreetsurgery.wales.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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