• Job Description

  Req#: A2314-25-0007?language=en&page=641&sort=publicationDateDesc

  Job summary

  ADMINISTRATOR/ RECEPTIONIST

  37.5 hours per week (Full time and Part Time hours available)

  Salary: Up to £12.21 per hour

  We are currently seeking capable, enthusiastic, and committed Practice Team administrators /receptionists to join our close-knit, hardworking, and friendly team. While prior experience with SystmOne and the NHS is advantageous, it is not mandatory.

  Job Overview: This role is dynamic and multifaceted, involving administrative support for clinical staff and the management of patient inquiries in various formats face to face, telephone, and through clinical systems. It demands an individual who can maintain composure during busy periods, possesses excellent communication skills, IT proficiency, multitasking abilities, and confidence in both independent and collaborative work within a supportive and flexible team environment.

  Main duties of the job

  Key Responsibilities:

  Admin Duties: Assisting with patient registrations, workflow, coding of hospital and professional correspondence, and other related tasks.

  Reception Duties: Managing patient appointments, e-Consultations, and assigning workloads to the appropriate clinician.

  Prescription Duties:Processing prescriptions requests through various systems, Medication monitoring, Workflow of documents and general administration.

  Telephone Duties: Handling phone inquiries and queries in accordance with established protocols.

  Problem Solving: Addressing issues and queries from patients, doctors, nurses, community staff, and other relevant teams.

  Records Management: Organising and retrieving medical records, letters, and test results.

  Computer Usage: Updating patient information on the computer system.

  Premises Management: Ensuring the practice premises are ready for the day (opening and closing duties), maintaining tidiness in waiting areas and consulting rooms, and replenishing stationery supplies.

  Additional Responsibilities:

  Administrative and Professional Duties: Actively participating in practice team responsibilities and maintaining accurate records when requested.

  Meeting Participation: Attending practice meetings and training sessions as needed.

  Confidentiality: Respecting patient privacy and adhering to strict confidentiality policies and procedures regarding patient information, practice staff, and business-related data.

  About us

  About Us: The Panton Practice is a large GP practice dedicated to serving a diverse population of around 17,000 patients. Our team is comprised of experienced professionals, including GP Partners, Salaried GPs, Nurse Practitioners, Paramedic Practitioners, Practice Nurses, and our invaluable Reception and Admin team.

  Details

  Date posted

  07 May 2025

  Pay scheme

  Other

  Salary

  £8.60 to £12.21 an hour

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  A2314-25-0007

  Job locations

  14 Gervis Road

  Bournemouth

  BH1 3EG

  
  

  Job description

  Job responsibilities

  Please see attached Job Description for full details about the role of Practice Administrator/ Receptionist.

  Job description

  Job responsibilities

  Please see attached Job Description for full details about the role of Practice Administrator/ Receptionist.

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  Desirable

  • NVQ Level 3 in Business Administration

  Experience

  Essential

  • Demonstrable Administrative and Reception experience
  • Ability to work in a flexible way and respond to change
  • Able to demonstrate advanced computer literacy / keyboard skills

  Desirable

  • Demonstrable Administrative and Reception experience in the NHS

  Additional

  Essential

  • -Excellent communication skills, written and verbal.
  • -Ability to communicate sensitive information.
  • -Accuracy and attention to detail.
  • -Excellent time management skills, ability to prioritise, delegate and
  • work to tight deadlines in a fast-paced environment.
  • -Proactive with the ability to work under pressure on their own initiative and maintain confidentiality to the highest degree.
  • -High degree of flexibility in an ever changing environment.
  • -Self-motivator .
  • -Exemplary standards of personal conduct and behaviour to ensure personal credibility.
  • -Able to work independently as well as part of a team and able to take positive action without immediate line managers supervision.

  Desirable

  • EMIS/SystmOne/Vision/Acurix user skills

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  Desirable

  • NVQ Level 3 in Business Administration

  Experience

  Essential

  • Demonstrable Administrative and Reception experience
  • Ability to work in a flexible way and respond to change
  • Able to demonstrate advanced computer literacy / keyboard skills

  Desirable

  • Demonstrable Administrative and Reception experience in the NHS

  Additional

  Essential

  • -Excellent communication skills, written and verbal.
  • -Ability to communicate sensitive information.
  • -Accuracy and attention to detail.
  • -Excellent time management skills, ability to prioritise, delegate and
  • work to tight deadlines in a fast-paced environment.
  • -Proactive with the ability to work under pressure on their own initiative and maintain confidentiality to the highest degree.
  • -High degree of flexibility in an ever changing environment.
  • -Self-motivator .
  • -Exemplary standards of personal conduct and behaviour to ensure personal credibility.
  • -Able to work independently as well as part of a team and able to take positive action without immediate line managers supervision.

  Desirable

  • EMIS/SystmOne/Vision/Acurix user skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  The Panton Practice

  Address

  14 Gervis Road

  Bournemouth

  BH1 3EG

  
  

  Employer's website

  https://thepantonpractice.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Panton Practice

  Address

  14 Gervis Road

  Bournemouth

  BH1 3EG

  
  

  Employer's website

  https://thepantonpractice.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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