Job summary

The post holder provides accurate and timely administrative support to the Acute Medicine Teams, acting as the first point of contact for telephone calls. Responsibilities include managing correspondence, diaries, data systems, arranging meetings, typing reports, handling sickness and leave requests, and using IT systems (Eroster, Integra Centro, Rio, Oceano, and Maxims). They also support specialty teams with outpatient and reception duties, coordinate workloads, and work with the Medical Administrator Team Leader to maintain high standards of support. The role aligns with Trust values to ensure an excellent patient experience.

Main duties of the job

Deal with day to day correspondence, initiating appropriate responses in order to provide patients, staff and other parties with required information in a friendly and professional manner

Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary

Liaise with appropriate personnel in the multidisciplinary teams to gather and co-ordinate patient information so this is accessible in a timely manner

Participate in team and Trust meetings as required

Prioritise own work efficiently and effectively, working within the secretarial team to ensure Trust targets for all administrative duties are met, highlighting any issues to the Medical Administrator Team Leader. Liaise with other team members to ensure fair distribution of workload.

Access and Management of filing confidential and sensitive data in written and electronic forms.

The post holder will be responsible for the efficient management of Integra Centros, including ordering for multiple sites and completing new product request forms.

Ensure timely management of starters/leavers and changes forms

Provide cross cover for colleagues during periods of absence, acting up and down when required in own department and across the Directorate administration teams.

Carry out all day to day administrative duties required by the Acute Medical Ward Manager including sending letters, memos, reports and forms.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.