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Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Provide administrative support in capturing, tracking and validating information on own damage claims.

Provide administrative support in capturing ,tracking and validating information on own damage claims

• Collect necessary information from Broker and/or third Party.
• Utilise external resources in order to obtain critical information.
• Load and request payment to third parties/insured’s/ service providers.
• Ensure that sufficient information is sourced through tracing, collation and validation functions in order to allocate claims correctly.
• Review merits of claims in order to direct claims correctly.
• Ensure that information according to requirement management rules are sourced prior to matters being handed to the liability product line.
• Check that all the required information is on file (quantum, merits, claim form, info obtained aligned with requirement management).
• Complete workflow system process appropriately (Detailed and comprehensive claims log notes).
• Record and report on internal controls,
• Update policies and procedural guidelines for procurement, accounting and budgeting, when requested.
• Prepare monthly reports and analysis of progress.
• Provide performance information to the relevant business units when requested.
• Maintain control of the filing systems to ensure complete and organized files.
• Provide assistance with internal or external audit requirements.

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Cost control and governance adherence

• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures and standards.
• Operate within agreed mandates.

Quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Actively participate in own professional development and career path.
• Actively promote a culture of learning and high performance culture amongst team members.

Experience, knowledge & skills required

• Grade 12
• Degree will be advantageous.
• 1 – 2 years’ experience in an administrative role
• Call centre or customer-facing experience would be advantageous.

Skills

Education

Closing Date

12 March 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

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