This job is now closed
Job Description
- Req#: A5203-25-0007?language=en&page=785&sort=publicationDateDesc
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- EMIS/SystmOne/Vision user skills
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health and Social Care
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- EMIS/SystmOne/Vision user skills
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Job summary
An excellent opportunity has arisen, to work in a friendly, supportive and highly regarded training practice.
We are a young, energetic and friendly team with a vision to change how medicine will be delivered in the surgery of the future. We are a highly performing GMS practice, CQC rating Good, with 17,000 patients over 2 sites.
We are looking to appoint an experienced administrator to join our friendly, professional and supportive team. The role is a part time role of 25 hours per week.
Main duties of the job
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
About us
AW Surgeries is over 100 years old and has always had a reputation for good quality patient care. We have 7 partners,2 salaried GPs,2 ANP's, 4 nurses, 3 HCAs, pharmacist, CPN, Physiotherapist, midwives and voluntary sector input. We are a well-established multidisciplinary training practice for the Back County VTS, teach students from Birmingham medical school and mentor nurse practitioner training and prescribing training for nurses and practice based pharmacists.
Details
Date posted
20 May 2025
Pay scheme
Other
Salary
£12.44 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A5203-25-0007
Job locations
Albion Street
Brierley Hill
West Midlands
DY5 3EE
Withymoor Surgery
Squires Court
Brierley Hill
West Midlands
DY5 3RJ
Job descriptionJob description
Job responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Clinically code data on [insert system name]
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into patients healthcare records as necessary
j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and notice boards
o. Support all clinical staff with general tasks as requested
Job responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Clinically code data on [insert system name]
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into patients healthcare records as necessary
j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and notice boards
o. Support all clinical staff with general tasks as requested
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Other Requirements
Essential
Experience
Essential
Desirable
Skills
Essential
Desirable
Personal Qualities
Essential
Qualifications
Essential
Desirable
Other Requirements
Essential
Experience
Essential
Desirable
Skills
Essential
Desirable
Personal Qualities
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
AW Surgeries
Address
Albion Street
Brierley Hill
West Midlands
DY5 3EE
Employer's website
Employer details
Employer name
AW Surgeries
Address
Albion Street
Brierley Hill
West Midlands
DY5 3EE
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.