Job description

Job responsibilities

The following are the core responsibilities of the Administration Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Process incoming and outgoing mail.

b. To read, scan, code and action all documentation coming into the Practice in relation to patients in line with the set protocol for document management.

c. To arrange further appointments or tests as required (and within the postholders remit) that are specified from either the documentation or requested by the clinician.

d. To report any significant events that occur in relation to document management and participate in any associated learning from incidents

e. File and store records as required

f. Photocopy documentation as required

g. Searches/claims/recalls for QOF.

h. Process changes to patient registration, deduction of record and new patient registration

i. Input data into the patients healthcare records as necessary

j. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

k. Always maintain a clean, tidy, effective working area

l. Support all clinical staff with general administrative tasks as requested

m. Help us work towards an outstanding rating with CQC

Job responsibilities

The following are the core responsibilities of the Administration Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Process incoming and outgoing mail.

b. To read, scan, code and action all documentation coming into the Practice in relation to patients in line with the set protocol for document management.

c. To arrange further appointments or tests as required (and within the postholders remit) that are specified from either the documentation or requested by the clinician.

d. To report any significant events that occur in relation to document management and participate in any associated learning from incidents

e. File and store records as required

f. Photocopy documentation as required

g. Searches/claims/recalls for QOF.

h. Process changes to patient registration, deduction of record and new patient registration

i. Input data into the patients healthcare records as necessary

j. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

k. Always maintain a clean, tidy, effective working area

l. Support all clinical staff with general administrative tasks as requested

m. Help us work towards an outstanding rating with CQC

Person Specification

Qualifications

Essential

• Educated to GCSE level

Desirable

• Administrative qualifications.

Experience

Essential

• Numerate and IT Literate..
• Experience in customer service.
• Excellent communication skills (verbal and written)
• Experience in dealing with members of the public
• Organisational Skills
• Ability to work as part of an integrated multi-skilled team
• Ability to work under pressure and in a changing environment.
• Attention to detail maintaining accurate records.
• Working with confidential, sensitive information with an understanding, acceptance, and adherence to the need for strict confidentiality
• Flexible and adaptable to cope with the breadth and pace of changes.

Desirable

• Experience of EMIS Web
• Experience of working in primary care

Qualifications

Essential

• Educated to GCSE level

Desirable

• Administrative qualifications.

Experience

Essential

• Numerate and IT Literate..
• Experience in customer service.
• Excellent communication skills (verbal and written)
• Experience in dealing with members of the public
• Organisational Skills
• Ability to work as part of an integrated multi-skilled team
• Ability to work under pressure and in a changing environment.
• Attention to detail maintaining accurate records.
• Working with confidential, sensitive information with an understanding, acceptance, and adherence to the need for strict confidentiality
• Flexible and adaptable to cope with the breadth and pace of changes.

Desirable

• Experience of EMIS Web
• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Walk Surgery

Address

21 West Walk

Yate

Bristol

BS37 4AX

Employer's website

https://www.westwalksurgery.co.uk/ (Opens in a new tab)