Job summary

Are you an enthusiastic Administrator ready for a new challenge?

Would you like to work in a positive environment with a team that cares about what they do?

Our Administration Team are seeking a new Administrator to work within our North & West Bristol Locality. This role is key in supporting the Integrated Neighbourhood Teams (INTs) that deliver out of hospital care to people in their own homes.

As a member of our administrative team you will play an essential role in supporting clinical colleagues who work in these teams. You will work alongside clinical teams who including Nurses, Physiotherapists, Occupational Therapists and support staff. You will regularly communicate across the whole team as well as with service users and colleagues across the wider organisation.

This role is essential to the smooth running of our services ensuring that our service users receive the best care possible.

The service operates 7 days a week, including bank holidays, 8am-8pm. Working patterns can be discussed at interview. Colleagues work 1 weekend per month on average.

30 or 22.5 hour per week posts available.

Main duties of the job

• Provide a professional service to a range of customers including patients/clients, carers, families, health professionals and other organisations.
• Process Patient referrals, creating schedules and processing phone calls.
• Respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations.
• Give non-clinical advice appropriately.
• Escalate issues to line manager.
• Liaise with colleagues, patients and external contacts regarding complex messages and patient queries (including sensitive information) to help the team run effectively.
• Adapt communication according to a diverse range of situations..
• Maintain awareness of priorities.
• Train colleagues and provide day to day supervision.
• Problem solve to manage expectations of patients.
• Organise meetings, set agendas, take minutes and follow up actions.
• Undertake project administration.
• Follow standard operating procedures, contributing ideas for process improvements.
• Responsible for small expenditure and ordering of stationery and supplies.
• Maintain records relating to medical devices and equipment.
• Transport supplies as required.
• Create and maintain accurate records in line with confidentiality guidelines.
• Collate and input data using various systems, producing reports.

You may be asked to travel between our bases when required, due to this a driving license and access to a car is non negotiable.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make arealdifference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities forallour colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.