• Job Description

  Req#: B9083-24-0488?language=en&page=629&sort=publicationDateDesc

  Job summary

  Are you looking for a fulfilling role in administration? Would you like to support clinical colleagues and make a difference to our service? This might be the role for you.

  As a member of our administrative team you will play an essential role in supporting clinical colleagues who work in these teams providing care during the hours of 8am 8pm, 7 days a week. The administrative team work alongside clinical teams who include Nurses, Physiotherapists, Occupational Therapists and support staff. You will regularly communicate across the whole team as well as with service users and colleagues across the wider organisation.

  This role is essential to the smooth running of our services ensuring that our service users receive the best care possible.

  In the Inner City & East (ICE) team we provide an administration service between the hours of 8am-8pm, 7 days a week. We are looking for a candidate to work 22.5 hours a week until 8pm with flexible start times which can be discussed on appointment.

  Main duties of the job

  • Provide a professional service to a range of customers including patients/clients, carers, families, health professionals and other organisations.
  • Respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations.
  • Give non-clinical advice appropriately.
  • Escalate issues to line manager.
  • Liaise with colleagues, patients and external contacts regarding complex messages and patient queries (including sensitive information) to help the team run effectively.
  • Adapt communication according to a diverse range of situations.
  • Create templates and bespoke letters with guidance.
  • Maintain awareness of priorities.
  • Problem solve to manage expectations of patients.
  • Follow standard operating procedures, contributing ideas for process improvements..
  • Maintain records relating to medical devices and equipment.
  • Create and maintain accurate records in line with confidentiality guidelines.

  About us

  Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

  We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

  Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

  We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

  We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

  Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

  Interested? View our benefits leaflet which you can find attached to this vacancy.

  Date posted

  07 August 2024

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £22,816 to £24,336 a year pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  083-6212449-SL-B

  Job locations

  Fishponds Health Centre

  Beechwood Road

  Bristol

  BS16 3TD

  
  

  Job description

  Job responsibilities

  Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

  We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

  Job description

  Job responsibilities

  Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

  We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

  Person Specification

  Skills, Knowledge & Experience

  Essential

  • Experience of delivering excellent customer service over the telephone and in person.
  • Good level of IT literacy - familiar in the use of Microsoft packages (Word, Excel, Access & Outlook Email).
  • Experience of working well in a team environment and able to act on own initiative including the ability to prioritise time and tasks.

  Desirable

  • Working in a health/social care or service-oriented organisation.

  Qualifications

  Essential

  • NVQ 3 in administration, or equivalent demonstrable experience.
  • Numeracy and literacy level 2 qualification or equivalent demonstrable skills.

  Person Specification

  Skills, Knowledge & Experience

  Essential

  • Experience of delivering excellent customer service over the telephone and in person.
  • Good level of IT literacy - familiar in the use of Microsoft packages (Word, Excel, Access & Outlook Email).
  • Experience of working well in a team environment and able to act on own initiative including the ability to prioritise time and tasks.

  Desirable

  • Working in a health/social care or service-oriented organisation.

  Qualifications

  Essential

  • NVQ 3 in administration, or equivalent demonstrable experience.
  • Numeracy and literacy level 2 qualification or equivalent demonstrable skills.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Sirona care & health CIC

  Address

  Fishponds Health Centre

  Beechwood Road

  Bristol

  BS16 3TD

  
  

  Employer's website

  https://www.sirona-cic.org.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Sirona care & health CIC

  Address

  Fishponds Health Centre

  Beechwood Road

  Bristol

  BS16 3TD

  
  

  Employer's website

  https://www.sirona-cic.org.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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