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Job Description
- Req#: E0343-25-0015abl781?language=en&page=894&sort=publicationDateDe
- Demonstrable experience in an administration role
- Experience of working in a team environment
- Experience with databases
- Experience in minute taking for meetings
- Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
- GCSE/O Level in Maths and English or equivalent
- NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- RSA Typing ll
- NVQ 3 level in a relevant subject
- Demonstrable experience in an administration role
- Experience of working in a team environment
- Experience with databases
- Experience in minute taking for meetings
- Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
- GCSE/O Level in Maths and English or equivalent
- NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- RSA Typing ll
- NVQ 3 level in a relevant subject
Job summary
Your Health Stockport (Integrated Wellbeing Service) overview
ABL Health, Stockport Council are partnered to deliver the Integrated Wellbeing Service titled Your Health Stockport which includes Weight Management, for adults and families, and Smoking Cessation. This transformative service will play a central role in system change, bringing previously separate lifestyle behaviour change functions together into one service. It seeks to work collaboratively with communities to support the transformation of services for the local population. The service will provide integrated behaviour support for smoking cessation, weight management, physical activity, all embedded in sustainable behaviour change and positive wellbeing.
Main duties of the job
As an Administrator for the Your Health Stockport service, you will be responsible for delivering a wide range of administrative duties to support both clients and health professionals. This includes preparing and managing patient correspondence, updating patient databases, booking appointments, handling telephone queries, and liaising with internal and external stakeholders. You will manage incoming calls through the Single Point of Access, ensuring efficient message handling and appropriate call transfers. Working collaboratively within the team, youll support clerical tasks such as word processing, filing, and maintaining confidential records both digitally and in paper format. The role involves managing healthcare referrals in line with company timescales, processing NRT and vape orders, and conducting stock checks. You will also support data entry and reporting using various IT systems including Excel and Word, and assist the Single Point of Access Lead in document preparation. Additional responsibilities include sourcing new venues in partnership with service leads, covering colleagues during periods of absence, monitoring service workloads and targets, taking and distributing meeting minutes, and maintaining accurate records. Importantly, youll also be expected to encourage and assess clients' readiness for behaviour change, ensuring a professional and supportive approach throughout.
About us
ABL is an exciting fast-paced, growing community health organisation. As an experienced, CQC registered, provider of community health services, we are passionate about delivering evidence based, innovative, effective and relevant health care services in partnership with individuals, communities and stakeholders.
Details
Date posted
27 June 2025
Pay scheme
Other
Salary
£23,809.50 a year pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
E0343-25-0015abl781
Job locations
Europa Business Park, Bird Hall Lane
Cheadle Heath
Stockport
SK3 0XA
Job descriptionJob description
Job responsibilities
Role Purpose
You will provide administration support to the Your Health Stockport Service (Health improvement and weight management service). You will work with the Single Point of Access Team to ensure the smooth running of the office and the administration of the programs to meet targets and deadlines set by the SPOA lead. Responsible for a range of administration you will be based in our Stockport office with the admin team.
Your key responsibilities will be
You will provide a range of administration duties for the service including patient and health professional letters, patient database updates, appointment bookings, taking telephone queries, and liaising with health professionals and colleagues.
Take incoming calls through the Your Health Stockport Single Point of Access, ensuring that calls are transferred to the relevant person/ department and making sure messages are dealt with efficiently.
To work as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.
Conduct stock take on NRT and Vape orders.
Process NRT and Vape orders.
Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and on paper.
Manage and deal with incoming healthcare referrals promptly, adhering to company timescales.
Book appointments for clients and use appropriate calendar software.
Record client data accurately on the appropriate service database.
To use IT systems, including excel and word to exchange information. Use word processing, spreadsheet, and in-house database.
Work closely with Single point of Access Lead and prepare computerized documents and reports.
Work with service leads to source new venues, working in accordance with company budgets and areas of demand.
Flexibility to cover colleagues annual leave, sickness, etc.
Weekly monitoring of workload and service targets.
Take meeting minutes, type and distribute as required
General administration (record keeping, filing, etc.)
Be able to encourage and assess the client`s readiness for specific behaviour change
Skills and Competencies Required
Be an experienced administrator used to working in a health and/or community setting
Experienced working with Microsoft Office and health related database systems
Positive and proactive working at pace with multiple tasks
Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues
Build strong relationships; good team player happy to work as part of a team and work independently on own tasks
Quality driven- you naturally seek high standards and actively seek to improve them.
Value and remain open to new ideas and perspectives.
Job responsibilities
Role Purpose
You will provide administration support to the Your Health Stockport Service (Health improvement and weight management service). You will work with the Single Point of Access Team to ensure the smooth running of the office and the administration of the programs to meet targets and deadlines set by the SPOA lead. Responsible for a range of administration you will be based in our Stockport office with the admin team.
Your key responsibilities will be
You will provide a range of administration duties for the service including patient and health professional letters, patient database updates, appointment bookings, taking telephone queries, and liaising with health professionals and colleagues.
Take incoming calls through the Your Health Stockport Single Point of Access, ensuring that calls are transferred to the relevant person/ department and making sure messages are dealt with efficiently.
To work as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.
Conduct stock take on NRT and Vape orders.
Process NRT and Vape orders.
Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and on paper.
Manage and deal with incoming healthcare referrals promptly, adhering to company timescales.
Book appointments for clients and use appropriate calendar software.
Record client data accurately on the appropriate service database.
To use IT systems, including excel and word to exchange information. Use word processing, spreadsheet, and in-house database.
Work closely with Single point of Access Lead and prepare computerized documents and reports.
Work with service leads to source new venues, working in accordance with company budgets and areas of demand.
Flexibility to cover colleagues annual leave, sickness, etc.
Weekly monitoring of workload and service targets.
Take meeting minutes, type and distribute as required
General administration (record keeping, filing, etc.)
Be able to encourage and assess the client`s readiness for specific behaviour change
Skills and Competencies Required
Be an experienced administrator used to working in a health and/or community setting
Experienced working with Microsoft Office and health related database systems
Positive and proactive working at pace with multiple tasks
Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues
Build strong relationships; good team player happy to work as part of a team and work independently on own tasks
Quality driven- you naturally seek high standards and actively seek to improve them.
Value and remain open to new ideas and perspectives.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Employer details
Employer name
ABL Health Ltd
Address
Europa Business Park, Bird Hall Lane
Cheadle Heath
Stockport
SK3 0XA
Employer's website
https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)
Employer details
Employer name
ABL Health Ltd
Address
Europa Business Park, Bird Hall Lane
Cheadle Heath
Stockport
SK3 0XA
Employer's website
https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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