• Job Description

  Req#: C9151-24-0736?language=en&page=47&sort=publicationDateDesc

  Job summary

  Be part of our award-winning teams, find your passion working in Respiratory Services.

  An amazing opportunity has arisen for a diligent and organised B3 Administrator to join the well-establish, innovative, and dynamic Respiratory Services. We are expanding our successful teams to provide more care for respiratory patients at their preferred place of choice and we welcome applicants that can support the clinical team to deliver incredible respiratory care. Being administrator for the team it will be likely that you will have the first contact with the patients, and we are looking for a friendly and compassionate person who works well under pressure. The team administrators are pivotal to the day-to-day delivery of the service and reporting commitments.

  Main duties of the job

  To provide full clerical support to various key functions within the respiratory team. The administrator will provide high level administrative support and general office duties for the Respiratory Teams. The post will involve patient dealings via the telephone, often being the first point of contact with the service. This role includes completing all administrative, information and organisational duties to ensure the smooth running of the team. Managing and reporting data to ensure targets are met. The administrator will work as part of a proficient team in the delivery of a high quality, timely and effective service.

  About us

  Frimley Health NHS Foundation Trust provides NHS hospital servicesforaround 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

  As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

  We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

  Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence,WorkingTogether and Facing the Future.

  We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnelworkingalongside the hospital's NHS staff providing care to patients in all specialties.

  Date posted

  26 April 2024

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,008 to £25,553 a year Per annum including HCAS

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  151-RO007

  Job locations

  Farnham Hospital

  Hale Road

  Farnham

  GU9 9QL

  
  

  Job description

  Job responsibilities

  • To demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.
  • Liaising with other organisations including acute, and community providers.
  • Deliver excellent customer care and support to both internal and external patients, visitors and colleagues.
  • Provide and receive routine information, verbal and written to inform work colleagues, patients and visitors of information as required including where there may be barriers to understanding.
  • To be proficient in using Microsoft office packages and other identified IT systems and support other team members in their use.
  • Make appointments for team, adjusting where necessary, i.e., conflicting diary appointments and ensuring documents and equipment is available
  • Assist in the preparation, collection, scanning, photocopying, printing and processing of materials for training, service information and meetings.
  • Receiving patients and log in referrals into the appropriate caseload and checking details held are correct.
  • Answer telephone, deal with enquiries, direct as appropriate, take accurate messages and forward to relevant person/department.
  • Managing team diaries and arranging meetings, preparing agenda, venues and refreshments
  • Goods receipt received orders and distribute to correct department and assist with annual stock take.
  • Sorting of incoming e-mail and distributing to addressed department / individual.
  • Use reporting systems to log any maintenance / equipment testing requirements i.e., NHSPS Helpdesk, Medical Physics, MEMS etc.

  Job description

  Job responsibilities

  • To demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.
  • Liaising with other organisations including acute, and community providers.
  • Deliver excellent customer care and support to both internal and external patients, visitors and colleagues.
  • Provide and receive routine information, verbal and written to inform work colleagues, patients and visitors of information as required including where there may be barriers to understanding.
  • To be proficient in using Microsoft office packages and other identified IT systems and support other team members in their use.
  • Make appointments for team, adjusting where necessary, i.e., conflicting diary appointments and ensuring documents and equipment is available
  • Assist in the preparation, collection, scanning, photocopying, printing and processing of materials for training, service information and meetings.
  • Receiving patients and log in referrals into the appropriate caseload and checking details held are correct.
  • Answer telephone, deal with enquiries, direct as appropriate, take accurate messages and forward to relevant person/department.
  • Managing team diaries and arranging meetings, preparing agenda, venues and refreshments
  • Goods receipt received orders and distribute to correct department and assist with annual stock take.
  • Sorting of incoming e-mail and distributing to addressed department / individual.
  • Use reporting systems to log any maintenance / equipment testing requirements i.e., NHSPS Helpdesk, Medical Physics, MEMS etc.

  Person Specification

  Qualifications

  Essential

  • oEducated to GCSE level or equivalent, in English.
  • oGood Command of the English Language
  • oExperience and training to vocational NVQ3 or equivalent

  Desirable

  • oQualifications in IT applications such as Excel

  Experience

  Essential

  • oPrevious knowledge /understanding or experience of working in an office and/or customer care environment and administrative functions/duties.
  • oAbility to work as part of a multidisciplinary team

  Skills & Knowledge

  Essential

  • oKnowledge and experience of navigating around software programmes/packages
  • oAbility to manage deadlines, plan and organise own workload and that of team.
  • oGood IT skills to be able to enter data and can navigate around various systems and software packages - such as outlook, MS office and the internet.
  • oAccurate copy and audio typing

  Special Requirements

  Essential

  • oPrevious administration experience in a hospital or similar setting.

  Person Specification

  Qualifications

  Essential

  • oEducated to GCSE level or equivalent, in English.
  • oGood Command of the English Language
  • oExperience and training to vocational NVQ3 or equivalent

  Desirable

  • oQualifications in IT applications such as Excel

  Experience

  Essential

  • oPrevious knowledge /understanding or experience of working in an office and/or customer care environment and administrative functions/duties.
  • oAbility to work as part of a multidisciplinary team

  Skills & Knowledge

  Essential

  • oKnowledge and experience of navigating around software programmes/packages
  • oAbility to manage deadlines, plan and organise own workload and that of team.
  • oGood IT skills to be able to enter data and can navigate around various systems and software packages - such as outlook, MS office and the internet.
  • oAccurate copy and audio typing

  Special Requirements

  Essential

  • oPrevious administration experience in a hospital or similar setting.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Frimley Health NHS Foundation Trust

  Address

  Farnham Hospital

  Hale Road

  Farnham

  GU9 9QL

  
  

  Employer's website

  https://www.fhft.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Frimley Health NHS Foundation Trust

  Address

  Farnham Hospital

  Hale Road

  Farnham

  GU9 9QL

  
  

  Employer's website

  https://www.fhft.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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