• Job Description

  Req#: C9193-25-0551?language=en&page=123&sort=publicationDateDesc

  Job summary

  Administrator (Florey Sexual Health Clinic)

  The Administration Team for Sexual Health Services is seeking a passionate, enthusiastic, reliable and hard-working individual to join our department.

  We are looking for a team player with good communication and excellent customer service skills, with a positive attitude towards work.

  Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.

  Main duties of the job

  The post holder will ensure high levels of patient and clinical satisfaction by being accessible, patient focused and a knowledgeable point of contact, ensuring they work within the Royal Berkshire Hospital and the British Association of Sexual Health and HIV guidelines / policies / protocols.

  They will participate in the provision of an integrated sexual health service, assisting clinicians in managing patient requirements. Specifically, the post holder will be the point of contact for all administrative issues relating to patients' pathways of care, including Family Planning (contraception), HIV and Psychosexual Therapy. Duties will be allocated based on the demands of the service.

  The post holder will work as part of a multi-disciplinary team, offering holistic, non-judgmental patient care, and will provide support in the proactive management of the patient pathway, ensuring the pathway is managed smoothly.

  This role includes general admin duties including answering patient and staff telephone enquiries, scheduling appointments, processing clinic letters and general clerical tasks. You will have a keen eye for detail, excellent keyboard / data entry skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure. An incredibly high level of patient confidentiality is required due to the sensitive nature of the department.

  About us

  Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

  Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

  Details

  Date posted

  04 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  193-7301880NCG

  Job locations

  Royal Berkshire NHS Foundation Trust

  London Road

  Reading

  RG1 5AN

  
  

  Job description

  Job responsibilities

  Please refer to the attached Job Description and Person Specification for further details of the responsibilities of the role.

  Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.

  Job description

  Job responsibilities

  Please refer to the attached Job Description and Person Specification for further details of the responsibilities of the role.

  Important: We reserve the right to close this vacancy early should we receive a high volume of suitable applications.

  Person Specification

  Education/Qualification

  Essential

  • NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
  • GCSE or equivalent

  Desirable

  • Computer Literacy Course e.g. ECDL

  Previous Experience

  Essential

  • Experience of using of IT systems and patient data systems
  • Experience of scheduling outpatient appointments and/or admissions
  • Experience of working with patients and providing information regarding their appointments or treatment team

  Desirable

  • Experience of handling patient complaints

  Skills, Knowledge, Abilities

  Essential

  • Ability to plan, organise and accomplish a variety of concurrent assignments
  • Ability to follow policies and procedures
  • Ability to manage and interpret data correctly to inform decision making

  Desirable

  • Knowledge of medical terminology and understanding of NHS research systems and research governance
  • Knowledge of the Lilie system and contribution to service improvements

  Person Specification

  Education/Qualification

  Essential

  • NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
  • GCSE or equivalent

  Desirable

  • Computer Literacy Course e.g. ECDL

  Previous Experience

  Essential

  • Experience of using of IT systems and patient data systems
  • Experience of scheduling outpatient appointments and/or admissions
  • Experience of working with patients and providing information regarding their appointments or treatment team

  Desirable

  • Experience of handling patient complaints

  Skills, Knowledge, Abilities

  Essential

  • Ability to plan, organise and accomplish a variety of concurrent assignments
  • Ability to follow policies and procedures
  • Ability to manage and interpret data correctly to inform decision making

  Desirable

  • Knowledge of medical terminology and understanding of NHS research systems and research governance
  • Knowledge of the Lilie system and contribution to service improvements

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Royal Berkshire NHS Foundation Trust

  Address

  Royal Berkshire NHS Foundation Trust

  London Road

  Reading

  RG1 5AN

  
  

  Employer's website

  https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Royal Berkshire NHS Foundation Trust

  Address

  Royal Berkshire NHS Foundation Trust

  London Road

  Reading

  RG1 5AN

  
  

  Employer's website

  https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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