• Job Description

  Req#: C9798-0999?language=en&page=1261&sort=publicationDateDesc

  Job summary

  Are you looking for a new challenge? Do you have the drive, passion and enthusiasm to join an experienced, highly motivated CAMHS community team to deliver responsive and effective services? Herefordshire and Worcestershire provide high quality community crisis services to children and young people covering a large geographical area. No two days are the same, so flexibility, problem solving skills and a desire to make a difference are vital for this role. It is essential you have excellent IT Skills and a knowledge of NHS IT Systems such as Care Notes is beneficial.

  You will provide all administrative duties for the team, including letters, appointments, telephone calls, as well as responding effectively to enquiries from the public, service users, other agencies.

  Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

  Main duties of the job

  The successful candidate will need to have proven experience working within a fast-paced environment, demonstrate a flexible approach, with the ability to manage workload and maintain professionalism during busy periods.

  A typical days duties will involve undertaking general administration/secretarial duties that are specific to the Herefordshire and Worcestershire CAMHS community crisis Team.

  Manage incoming and outgoing emails and letters/correspondence.

  You will require excellent communication skills, as you will often be the first point of contact for the service answering to telephone enquiries and arranging appointments for those accessing and referring to the service.

  Other duties include undertaking general office duties, as required, e.g., typing, data inputting, filing, scanning/copying, in line with Trust Policies and Procedures.

  Arranging, confirming appointments and meetings, making appropriate arrangements e.g. hospitality, booking venues, equipment, etc.

  About us

  At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

  Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

  We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

  What we offer

  27 days leave plus bank holidays, increasing up to 33 days with long service

  Generous NHS pension and enhanced pay when you work unsocial hours

  Flexible and agile working opportunities

  Great maternity, paternity, and adoption support

  Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

  Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

  Health and wellbeing opportunities

  If you would like to know more, please visit our careers website.

  Date posted

  09 December 2024

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,071 to £25,674 a year pro rata for part time

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Flexible working

  Reference number

  C9798-0999

  Job locations

  The Benet Building

  Ruckhall Lane, Belmont

  Hereford

  HR2 9RP

  
  

  Job description

  Job responsibilities

  • Manage and prioritise own workload effectively
  • Communicate information to colleagues and staff from internal/external contacts
  • Excellent keyboard skills
  • Answer/deal with face-to-face, written and telephone enquiries in a professional manner, recording messages efficiently and relaying to relevant individuals in an appropriate and timely manner
  • Prepare for and attend appraisal meetings, and complete all mandatory training, required by the Trust.
  • Be a flexible and supportive member of the team, providing cover during staff absences or high demand
  • Maintain accurate and detailed records in accordance with the Trusts policy and guidelines
  • Type/word-process routine documentation that is specific to the role, e.g. letters, reports, minutes
  • Input data accurately onto bespoke systems on a daily basis
  • Adhere to the local and National Health and Safety regulations and the Trusts Policies and Procedures.

  For full details of the duties and criteria for the role please refer to the job description and person specification attached.

  Job description

  Job responsibilities

  • Manage and prioritise own workload effectively
  • Communicate information to colleagues and staff from internal/external contacts
  • Excellent keyboard skills
  • Answer/deal with face-to-face, written and telephone enquiries in a professional manner, recording messages efficiently and relaying to relevant individuals in an appropriate and timely manner
  • Prepare for and attend appraisal meetings, and complete all mandatory training, required by the Trust.
  • Be a flexible and supportive member of the team, providing cover during staff absences or high demand
  • Maintain accurate and detailed records in accordance with the Trusts policy and guidelines
  • Type/word-process routine documentation that is specific to the role, e.g. letters, reports, minutes
  • Input data accurately onto bespoke systems on a daily basis
  • Adhere to the local and National Health and Safety regulations and the Trusts Policies and Procedures.

  For full details of the duties and criteria for the role please refer to the job description and person specification attached.

  Person Specification

  Knowledge

  Essential

  • Knowledge of a range of administrative/secretarial procedures
  • Detailed knowledge of Microsoft Office: Word / Excel / Outlook
  • Understanding of the Data Protection Act and NHS Code of Confidentiality

  Desirable

  • PowerPoint
  • Access

  Qualifications

  Essential

  • Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

  Desirable

  • Shorthand

  Experience

  Essential

  • Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

  Desirable

  • Previous relevant NHS experience
  • Minute taking experience

  Additional Criteria

  Essential

  • Willingness to commit to continuing professional development
  • Professional manner as a representative of the Trust
  • Tact and discretion for dealing with confidential information
  • Ability to meet the travel requirements of the role
  • You understand that we will not provide sponsorship to work for this role.

  Skills & Abilities

  Essential

  • Ability to challenge poor behaviour
  • Minute taking skills
  • Role modelling good behaviour.
  • A positive attitude and able to act on feedback
  • Ability to praise and be supportive to others
  • Ability to communicate clearly and effectively in English in both verbal and written formats
  • Intermediate IT skills. These will be tested at interview
  • Numerate
  • Accuracy and attention to detail
  • Good organisational skills
  • Able to demonstrate the ability to use initiative effectively

  Desirable

  • Audio typing skills

  Person Specification

  Knowledge

  Essential

  • Knowledge of a range of administrative/secretarial procedures
  • Detailed knowledge of Microsoft Office: Word / Excel / Outlook
  • Understanding of the Data Protection Act and NHS Code of Confidentiality

  Desirable

  • PowerPoint
  • Access

  Qualifications

  Essential

  • Educated to academic Level 3 (e.g.: A-Level, NVQ3, OCR/RSA3, City and Guilds 3) in a Business/ Administration related subject or Educated to academic Level 2 (e.g. GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

  Desirable

  • Shorthand

  Experience

  Essential

  • Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience)

  Desirable

  • Previous relevant NHS experience
  • Minute taking experience

  Additional Criteria

  Essential

  • Willingness to commit to continuing professional development
  • Professional manner as a representative of the Trust
  • Tact and discretion for dealing with confidential information
  • Ability to meet the travel requirements of the role
  • You understand that we will not provide sponsorship to work for this role.

  Skills & Abilities

  Essential

  • Ability to challenge poor behaviour
  • Minute taking skills
  • Role modelling good behaviour.
  • A positive attitude and able to act on feedback
  • Ability to praise and be supportive to others
  • Ability to communicate clearly and effectively in English in both verbal and written formats
  • Intermediate IT skills. These will be tested at interview
  • Numerate
  • Accuracy and attention to detail
  • Good organisational skills
  • Able to demonstrate the ability to use initiative effectively

  Desirable

  • Audio typing skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Herefordshire and Worcestershire Health and Care NHS Trust

  Address

  The Benet Building

  Ruckhall Lane, Belmont

  Hereford

  HR2 9RP

  
  

  Employer's website

  https://www.hacw.nhs.uk/careers (Opens in a new tab)

  Employer details

  Employer name

  Herefordshire and Worcestershire Health and Care NHS Trust

  Address

  The Benet Building

  Ruckhall Lane, Belmont

  Hereford

  HR2 9RP

  
  

  Employer's website

  https://www.hacw.nhs.uk/careers (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice