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Job Description
- Req#: E0420-25-0000?language=en&page=766&sort=publicationDateDesc
- Patience, empathy & strong communication skills
- Mature, friendly and professional manner
- Commitment to provision of a high-quality service
- Open minded down to earth, proactive & bright
- Ability to learn quickly & willing to learn
- Good team player
- Ability to remain calm under pressure
- Self-motivated
- Strong working knowledge of Microsoft Office 365 (essential)
- Good standard of general education (NVQ level2 or equivalent)
- Working knowledge of Ticket Source, MS Teams & Zoom (essential)
- Working knowledge of SharePoint (desirable)
- Familiarity with the issues which people with autism face on a day- to-day basis (desirable)
- Experience supporting colleagues with learning disabilities through accessible communication, environment and personalised support (desirable)
- Patience, empathy & strong communication skills
- Mature, friendly and professional manner
- Commitment to provision of a high-quality service
- Open minded down to earth, proactive & bright
- Ability to learn quickly & willing to learn
- Good team player
- Ability to remain calm under pressure
- Self-motivated
- Strong working knowledge of Microsoft Office 365 (essential)
- Good standard of general education (NVQ level2 or equivalent)
- Working knowledge of Ticket Source, MS Teams & Zoom (essential)
- Working knowledge of SharePoint (desirable)
- Familiarity with the issues which people with autism face on a day- to-day basis (desirable)
- Experience supporting colleagues with learning disabilities through accessible communication, environment and personalised support (desirable)
Job summary
Matthew's Hub are seeking an enthusiastic and motivated administrator to join our small but wonderful and supportive team. Do you have patience, empathy and commitment and are a team player then we would love to hear from you.
The role is 20 hours per week a combination of office and home working.
Interviews will be held Monday 1st September 2025
Main duties of the job
Provide administrative support to Matthews Hub Business Manager and Training Team including all related support for Oliver McGowan (OM) training schedules and having a person centred approach that meets the needs of co-experts with lived experience of Autism Spectrum Disorder (ASD) & Learning Disabilities (LD) who support the delivery of Oliver McGowan training.
Ensuring administrative processes are in place to deliver services efficiently and effectively.
About us
Matthew's Hub is a charity offering support services for autistic people and those with ADHD without a learning disabilityaged 13or over, living in Hull orEast Riding who have,or arewaiting for a diagnostic assessment.
We provide advice and support in relation to employment, education, housing, benefits, health, and diagnosis.
Details
Date posted
29 July 2025
Pay scheme
Other
Salary
£25,486.50 a year
Contract
Fixed term
Duration
1 years
Working pattern
Part-time, Home or remote working
Reference number
E0420-25-0000
Job locations
Rear of 69 Coltman Street
Hull
East Yorkshire
HU3 2SJ
Job descriptionJob description
Job responsibilities
Administrator Job Description
Post:
Administrator
Pay band:
£25486.50 per annum pro rata
Contract:
Initially 1 year Fixed Term Part time 20 hrs per week (Mon Fri)
Date:
July 2025
Reporting to:
Business manager
Responsible to:
CEO
Base:
Home/Matthews Hub Office
Matthews Hub values promote a culture that:
Is respectful and caring to all
Focuses on each person's individual needs
Promotes personal autonomy and the right to lead an authentic autistic life
Provides a safe environment
Works in partnership with families and other services
Promotes a can do attitude
Promotes quality of care with dignity and respect
Job Role/Purpose:
Provide administrative support to Matthews Hub Business Manager and Training Team including all related support for Oliver McGowan (OM) training schedules and having a person centred approach that meets the needs of co-experts with lived experience of Autism Spectrum Disorder (ASD) & Learning Disabilities (LD) who support the delivery of OM training.
Ensuring administrative processes are in place to deliver services efficiently and effectively.
Key Duties & Responsibilities:
Training Team Support
o Supporting the booking and organisation of workshops & sessions, including creating bookings & contact details via Ticket source, Teams and Zoom as required
Oliver McGowan (OM) training support
o Training scheduling & venue organising
o Maintaining attendees database
o Booking co-experts for lived experience training with partner organisations
o Confirm travel arrangements and payments for co-experts
o Manage general calls/emails relating to OM training
Creation of certificates for all training
Managing training surveys and feedback
Assisting Business Manager with weekly and month end reporting data
Monitor and update staff training requirements
General office duties as required
NB: This job description outlines the key duties that are expected of you within the role although is not an exhaustive list. It may be amended in line with experience, business requirements and as a result of any future organisational change.
Other Responsibilities:
The post holder will work within Matthews Hub policies and procedures including those relating to Health and Safety, Data Protection, Equal Opportunities and Safeguarding Vulnerable Adults.
The Health and Safety at Work Act 1974 and other associated legislation places responsibilities for Health and Safety on all employees. Therefore, it is the post holders responsibility to take reasonable care of the Health and Safety and Welfare of her/himself/ themselves and other employees in accordance with legislation.
The post holder will be thoroughly acquainted with the position of fire extinguishers, escape routes and the action to be taken in case of fire.
The above duties may involve having access to confidential information. Confidentiality must be maintained at all times. Members information will be handled fairly, lawfully and as transparently as possible.
Matthews Hub is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all our employees and volunteers to share this commitment.
The above principal accountabilities are not exhaustive and may vary without changing the character of the job role or level of responsibilities.
Knowledge, Skills and Abilities:
Knowledge:
Strong working knowledge of Microsoft Office 365 (essential)
Working knowledge of SharePoint (desirable)
Good standard of general education (NVQ level2 or equivalent)
Working knowledge of Ticket Source, MS Teams & Zoom (essential)
Familiarity with the issues which people with autism face on a day-to-day basis (desirable)
Experience supporting colleagues with learning disabilities through accessible communication, environment and personalised support (desirable)
Skills:
Excellent organisational skills & flexibility
Excellent interpersonal and customer service skills
Friendly telephone manner
Ability to plan and organise
Respect for the autonomy and rights of members
Ability to communicate effectively with members, staff, Trustees, public and all related organisations
Ability to always maintain a high level of confidentiality and discretion.
Not easily offended
Fun with a good sense of humour
Personal Qualities:
Patience, empathy & strong communication skills
Mature, friendly and professional manner
Commitment to provision of a high-quality service
Open minded down to earth, proactive & bright
Ability to learn quickly & willing to learn
Good team player
Ability to remain calm under pressure
Self-motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for previous criminal convictions.
Job responsibilities
Administrator Job Description
Post:
Administrator
Pay band:
£25486.50 per annum pro rata
Contract:
Initially 1 year Fixed Term Part time 20 hrs per week (Mon Fri)
Date:
July 2025
Reporting to:
Business manager
Responsible to:
CEO
Base:
Home/Matthews Hub Office
Matthews Hub values promote a culture that:
Is respectful and caring to all
Focuses on each person's individual needs
Promotes personal autonomy and the right to lead an authentic autistic life
Provides a safe environment
Works in partnership with families and other services
Promotes a can do attitude
Promotes quality of care with dignity and respect
Job Role/Purpose:
Provide administrative support to Matthews Hub Business Manager and Training Team including all related support for Oliver McGowan (OM) training schedules and having a person centred approach that meets the needs of co-experts with lived experience of Autism Spectrum Disorder (ASD) & Learning Disabilities (LD) who support the delivery of OM training.
Ensuring administrative processes are in place to deliver services efficiently and effectively.
Key Duties & Responsibilities:
Training Team Support
o Supporting the booking and organisation of workshops & sessions, including creating bookings & contact details via Ticket source, Teams and Zoom as required
Oliver McGowan (OM) training support
o Training scheduling & venue organising
o Maintaining attendees database
o Booking co-experts for lived experience training with partner organisations
o Confirm travel arrangements and payments for co-experts
o Manage general calls/emails relating to OM training
Creation of certificates for all training
Managing training surveys and feedback
Assisting Business Manager with weekly and month end reporting data
Monitor and update staff training requirements
General office duties as required
NB: This job description outlines the key duties that are expected of you within the role although is not an exhaustive list. It may be amended in line with experience, business requirements and as a result of any future organisational change.
Other Responsibilities:
The post holder will work within Matthews Hub policies and procedures including those relating to Health and Safety, Data Protection, Equal Opportunities and Safeguarding Vulnerable Adults.
The Health and Safety at Work Act 1974 and other associated legislation places responsibilities for Health and Safety on all employees. Therefore, it is the post holders responsibility to take reasonable care of the Health and Safety and Welfare of her/himself/ themselves and other employees in accordance with legislation.
The post holder will be thoroughly acquainted with the position of fire extinguishers, escape routes and the action to be taken in case of fire.
The above duties may involve having access to confidential information. Confidentiality must be maintained at all times. Members information will be handled fairly, lawfully and as transparently as possible.
Matthews Hub is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all our employees and volunteers to share this commitment.
The above principal accountabilities are not exhaustive and may vary without changing the character of the job role or level of responsibilities.
Knowledge, Skills and Abilities:
Knowledge:
Strong working knowledge of Microsoft Office 365 (essential)
Working knowledge of SharePoint (desirable)
Good standard of general education (NVQ level2 or equivalent)
Working knowledge of Ticket Source, MS Teams & Zoom (essential)
Familiarity with the issues which people with autism face on a day-to-day basis (desirable)
Experience supporting colleagues with learning disabilities through accessible communication, environment and personalised support (desirable)
Skills:
Excellent organisational skills & flexibility
Excellent interpersonal and customer service skills
Friendly telephone manner
Ability to plan and organise
Respect for the autonomy and rights of members
Ability to communicate effectively with members, staff, Trustees, public and all related organisations
Ability to always maintain a high level of confidentiality and discretion.
Not easily offended
Fun with a good sense of humour
Personal Qualities:
Patience, empathy & strong communication skills
Mature, friendly and professional manner
Commitment to provision of a high-quality service
Open minded down to earth, proactive & bright
Ability to learn quickly & willing to learn
Good team player
Ability to remain calm under pressure
Self-motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for previous criminal convictions.
Person SpecificationPerson Specification
Experience
Essential
Qualifications
Essential
Desirable
Experience
Essential
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Matthew's Hub
Address
Rear of 69 Coltman Street
Hull
East Yorkshire
HU3 2SJ
Employer's website
Employer details
Employer name
Matthew's Hub
Address
Rear of 69 Coltman Street
Hull
East Yorkshire
HU3 2SJ
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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