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Job Description
- Req#: E0314-25-3122?language=en&page=466&sort=publicationDateDesc
- Dealing with patients, healthcare colleagues and other professionals over the phone, face to face and via email, delivering a high level service at all times
- Working face to face with patients - you will be working on the reception hatch, booking patients in for appointments, answering queries etc
- Provide a high quality admin service to the healthcare team
- Coordinate clinics and chase referrals (internal and external)
- Arrange and chase hospital appointments, prisoner release and transfers, and arrange appointments for follow on care
- Scan paperwork, process applications, and collect paperwork from the wings
- Company pension scheme
- 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
- An extensive range of wellbeing and lifestyle benefits
- Discounts on shopping and leisure activities
- Support to grow in your role and continue your professional development
- Excellent long-term career prospects
- 24/7 employee assistance helpline and financial assistance when you need it
- we treat patients and each other as we would like to be treated
- we act with integrity
- we embrace diversity
- we strive to do things better together
- Experience within an administrative role / setting - any experience in a healthcare environment would be an advantage (GP surgery, hospital etc)
- Excellent customer service skills
- Have a proactive and flexible approach to work - we are a busy, close knit team where we all work together!
- Confident in using data, maintaining databases and producing reports
- Please click apply to view the job description and person specification
- Please click apply to view the job description and person specification
- Please click apply to view the job description and person specification
- Please click apply to view the job description and person specification
- Please click apply to view the job description and person specification
- Please click apply to view the job description and person specification
- Please click apply to view the job description and person specification
- Please click apply to view the job description and person specification
- Please click apply to view the job description and person specification
- Please click apply to view the job description and person specification
- Please click apply to view the job description and person specification
- Please click apply to view the job description and person specification
Job summary
UNLOCK YOUR BEST WORK LIFE
+ MAKE A DIFFERENCE TO EVERY LIFE
We have a fantastic opportunity for an Administrator to join the team at HMP Lancaster Farms, a Category C male prison located on the outskirts of Lancaster.
HMP Lancaster Farms offers a fast paced, unique rewarding environment to learn and develop. Our admin team are at the heart of the healthcare team, supporting all healthcare pathways (primary care, mental health and substance misuse), and delivering excellent customer service to patients.Salary
This position is full time, working 37.5 hours per week and youll receive an annual salary of £24,924 - £27,582 per annum - depending on experience.
Hours For this full time role, you will be working 37.5 hours per week, Monday to Friday. Shifts are 8am - 4pm.How will we support you?
Bespoke induction, including our Introducing Health in Justice training course
Competency framework
Regional and national career development opportunities
Our bespoke Learning Management System to address your learning needs
Support from the wider team
Candidates are required to have a Legal right to work in the UK, and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
Main duties of the job
As our new Administrator, your responsibilities will include:
If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.
It doesnt stop there we also offer:
About us
The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. Were the UKs leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.
Practice Plus Groups purpose is to Unlock your best work life and we stand by our core values:
We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.
Our new Administrator will have:
Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If youre looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.
Details
Date posted
30 June 2025
Pay scheme
Other
Salary
£24,669 to £27,582 a year £24,924 - £27,582 per annum - depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
12047
Job locations
HMP Lancaster Farms
Stone Row Head
Lancaster
Lancashire
LA1 3QZ
Job descriptionJob description
Job responsibilities
UNLOCK YOUR BEST WORK LIFE
+ MAKE A DIFFERENCE TO EVERY LIFE
We have a fantastic opportunity for an Administrator to join the team at HMP Lancaster Farms, a Category C male prison located on the outskirts of Lancaster.
HMP Lancaster Farms offers a fast paced, unique rewarding environment to learn and develop. Our admin team are at the heart of the healthcare team, supporting all healthcare pathways (primary care, mental health and substance misuse), and delivering excellent customer service to patients.Salary
This position is full time, working 37.5 hours per week and youll receive an annual salary of £24,924 - £27,582 per annum - depending on experience.
Hours For this full time role, you will be working 37.5 hours per week, Monday to Friday. Shifts are 8am - 4pm.How will we support you?
Bespoke induction, including our Introducing Health in Justice training course
Competency framework
Regional and national career development opportunities
Our bespoke Learning Management System to address your learning needs
Support from the wider team
Candidates are required to have a Legal right to work in the UK, and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
Job responsibilities
UNLOCK YOUR BEST WORK LIFE
+ MAKE A DIFFERENCE TO EVERY LIFE
We have a fantastic opportunity for an Administrator to join the team at HMP Lancaster Farms, a Category C male prison located on the outskirts of Lancaster.
HMP Lancaster Farms offers a fast paced, unique rewarding environment to learn and develop. Our admin team are at the heart of the healthcare team, supporting all healthcare pathways (primary care, mental health and substance misuse), and delivering excellent customer service to patients.Salary
This position is full time, working 37.5 hours per week and youll receive an annual salary of £24,924 - £27,582 per annum - depending on experience.
Hours For this full time role, you will be working 37.5 hours per week, Monday to Friday. Shifts are 8am - 4pm.How will we support you?
Bespoke induction, including our Introducing Health in Justice training course
Competency framework
Regional and national career development opportunities
Our bespoke Learning Management System to address your learning needs
Support from the wider team
Candidates are required to have a Legal right to work in the UK, and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional Criteria
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Additional Criteria
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Practice Plus Group
Address
HMP Lancaster Farms
Stone Row Head
Lancaster
Lancashire
LA1 3QZ
Employer's website
https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)
Employer details
Employer name
Practice Plus Group
Address
HMP Lancaster Farms
Stone Row Head
Lancaster
Lancashire
LA1 3QZ
Employer's website
https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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