Job summary

We are currently looking to recruit for the position of Medical Assistant. We are keen to recruit individuals who are enthusiastic and passionate to provide excellent care to our patients. The successful candidate will be the main point of contact for our patients and will maintain confidentiality and professionalism at all times.

Main duties of the job

You will need to have excellent interpersonal skills and understand the importance of good customer service. You will be required to work efficiently within a rapidly changing environment. We are seeking to recruit TWO (2) part-time staffs. The post will offer 20-25 hours a week, within our core working hours (08:00 18:30). Flexibility to cover holidays and sickness will be essential, as required.

About us

We are a friendly practice in Newham with a list size of almost 10,000 patients. Our clinical team consists of 2 GP partners, salaried GPs, ANPs, HCA, clinical pharmacists, and social prescribers. The clinical team is closely supported by management along with Administrative team

We use Emis Web as our clinical system.

We look forward to welcoming you to our team.

Date posted

12 March 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A4707-25-0000

Job locations

16 Freemasons Road

London

E16 3NA

Job description

Job responsibilities

Primary duties:

a. Distribute incoming and outgoing mail.

b. Filing, storing and photocopying records as required.

c. Processing registrations, temporary registrations, and de-registrations as per practice protocol and actioning all GP2GP tasks.

d. Scanning of patient related documentation to patients healthcare records.

e. Inputting data into the patients healthcare records as necessary.

f. Distributing incoming e-test results, ensuring they are referred to the relevant clinician.

g. Answering incoming phone calls for appointments and other queries appropriately, by transferring calls, handling the callers request, or signposting to correct services as necessary.

h. Managing administrative queries from patients as necessary and supporting all clinical staff with general administrative tasks as requested.

i. Effectively managing DNAs and referring repeat offenders to the Practice Manager where appropriate.

j. Maintaining and monitoring the practice appointment system.

k. Initiating contact with and responding to, requests from patients, team members and external agencies.

l. Directing requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the secretaries.

m. Monitoring and maintaining the reception area and notice boards, ensure a clean, tidy, effective working area at all times.

n. Providing support to GPs by taking baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, weight and height (BMI checks), and recording all findings accurately prior to the patient seeing the GP.

o. Act as a chaperone as required.

p. Supporting the practice nurses in delivering health promotion programmes.

q. Ensuring repeat prescriptions are processed accurately and efficiently.

r. Ensuring, with input from the management team, the clinical session structure is effective, meets the needs of the patients and clinicians have access to suitable rooms.

s. Supporting the management team in the compilation of practice reports as required.

t. Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events.

u. Carry out searches as requested to assist the nursing and management teams to reach QOF targets.

v. Effective conflict resolution and communication skills to manage challenging situations.

Secondary duties:

a. Partake in audit as directed by the audit lead.

b. Providing cover and support during periods of staff absence.

c. Maintain and participate in the receptionist rota for lunch and other cover.

d. Support the Practice Manager in producing and maintaining the duty rota, completing opening and closing procedures in accordance with the practice policy.

e. Support the Practice Manager with Patient Participation Group related matters such as organising meetings, taking minutes, etc.

f. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room.

g. Support the Practice Manager in the reviewing and updating of the Practice Information Leaflet (PIL).

h. Supporting the overall practice clinical governance framework, submitting reports for OQF, enhanced services, PPA claims, and other reporting requirements using CQRS/Open Exeter etc.

i. Monitor and promote the use of the Friends and Family Test.

j. Participate in local initiatives to enhance service delivery and patient care.

k. Support and participate in shared learning within the practice.

l. Represent the practice locally as required.