Job description

Job responsibilities

Key responsibilities will be:

• Take incoming calls through the Nottinghamshire based Single Point of Access, ensuring that calls are transferred to the relevant person/ department and making sure messages are dealt with efficiently.
• To work with the Care Coordinator to ensure there is effective coordination of case management and multi-disciplinary team meetings.
• To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support including word processing, filing routine correspondence. To follow established systems for allocation and completion of work.
• Providing professional administration services to clients and identifying specific needs.
• Manage and maintain confidential patient files on a database and on paper.
• Manage and deal with incoming healthcare referrals promptly, adhering to company timescales.
• Book appointments for clients and use appropriate calendar software.
• Record client data accurately on appropriate service database.
• To use IT systems, including excel and word to exchange information. Use word processing, spreadsheet and in-house database.

• Work with service leads to source new venues, working in accordance with company budgets and areas of demand.
• Flexibility to cover colleagues annual leave, sickness etc.
• Weekly monitoring of workload and service targets.
• Take meeting minutes, type and distribute as required.
• General administration (record keeping, filing etc.)
• Be able to encourage and assess client`s readiness for specific behaviour change.
• Organise Nicotine Replacement Therapy safely and promptly as required by smoking cessation practitioners.

Skills and Competencies Required

Be an experienced administrator use to working in a health and/or community setting

Experienced working with Microsoft Office and database systems

Positive and proactive working at pace with multiple tasks

Adept in communication ; positive and welcoming communication style with all patients, health professionals and colleagues

Build strong relationships ; good team player happy to work as part of a team and work independently on own tasks

Quality driven ; you naturally seek high standards and actively seek to improve them.

Value and remain open to new ideas and perspectives.

Job responsibilities

Key responsibilities will be:

• Take incoming calls through the Nottinghamshire based Single Point of Access, ensuring that calls are transferred to the relevant person/ department and making sure messages are dealt with efficiently.
• To work with the Care Coordinator to ensure there is effective coordination of case management and multi-disciplinary team meetings.
• To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support including word processing, filing routine correspondence. To follow established systems for allocation and completion of work.
• Providing professional administration services to clients and identifying specific needs.
• Manage and maintain confidential patient files on a database and on paper.
• Manage and deal with incoming healthcare referrals promptly, adhering to company timescales.
• Book appointments for clients and use appropriate calendar software.
• Record client data accurately on appropriate service database.
• To use IT systems, including excel and word to exchange information. Use word processing, spreadsheet and in-house database.

• Work with service leads to source new venues, working in accordance with company budgets and areas of demand.
• Flexibility to cover colleagues annual leave, sickness etc.
• Weekly monitoring of workload and service targets.
• Take meeting minutes, type and distribute as required.
• General administration (record keeping, filing etc.)
• Be able to encourage and assess client`s readiness for specific behaviour change.
• Organise Nicotine Replacement Therapy safely and promptly as required by smoking cessation practitioners.

Skills and Competencies Required

Be an experienced administrator use to working in a health and/or community setting

Experienced working with Microsoft Office and database systems

Positive and proactive working at pace with multiple tasks

Adept in communication ; positive and welcoming communication style with all patients, health professionals and colleagues

Build strong relationships ; good team player happy to work as part of a team and work independently on own tasks

Quality driven ; you naturally seek high standards and actively seek to improve them.

Value and remain open to new ideas and perspectives.

Person Specification

Qualifications

Essential

• Demonstrable experience in a reception/administration role
• GCSE/O Level in Maths and English or equivalent
• NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Desirable

• NVQ 3 level in a relevant subject.

Job Specific Requirements

Essential

• Work flexibly and adapt to suit service need.

Experience

Essential

• Experience of working in a team environment and in a health care setting
• Experience in a health care setting e.g. Community health provider, GP Practice, Hospital

Desirable

• Experience in minute taking for meetings.

Skills and Knowledge

Essential

• Excellent interpersonal skills.
• Excellent communication skills including listening, verbal and written.
• Excellent telephone manner
• Ability to work under high pressure and in a fast paced environment.
• Excellent organisational and time management skills
• Efficient problem solving skills.
• Ability to interact with colleagues and other stakeholders politely and courteously.
• Excellent IT skills and proficient in all areas of Microsoft Office and Outlook.
• Experience with software packages.
• Excellent customer care.
• Flexibility and adaptability to changing workloads.
• Monitor workload and ability to multi-task.
• Evidence of accuracy and paying attention to detail in tasks.
• Punctuality, reliability and honesty.
• Ability to use own initiative and confident to do so in the workplace.

Desirable

• Experience of undertaking audits.
• Experience with patient databases.
• Understanding and evidence of adhering to information governance and data protection policies.
• Experience with software packages.

Qualifications

Essential

• Demonstrable experience in a reception/administration role
• GCSE/O Level in Maths and English or equivalent
• NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Desirable

• NVQ 3 level in a relevant subject.

Job Specific Requirements

Essential

• Work flexibly and adapt to suit service need.

Experience

Essential

• Experience of working in a team environment and in a health care setting
• Experience in a health care setting e.g. Community health provider, GP Practice, Hospital

Desirable

• Experience in minute taking for meetings.

Skills and Knowledge

Essential

• Excellent interpersonal skills.
• Excellent communication skills including listening, verbal and written.
• Excellent telephone manner
• Ability to work under high pressure and in a fast paced environment.
• Excellent organisational and time management skills
• Efficient problem solving skills.
• Ability to interact with colleagues and other stakeholders politely and courteously.
• Excellent IT skills and proficient in all areas of Microsoft Office and Outlook.
• Experience with software packages.
• Excellent customer care.
• Flexibility and adaptability to changing workloads.
• Monitor workload and ability to multi-task.
• Evidence of accuracy and paying attention to detail in tasks.
• Punctuality, reliability and honesty.
• Ability to use own initiative and confident to do so in the workplace.

Desirable

• Experience of undertaking audits.
• Experience with patient databases.
• Understanding and evidence of adhering to information governance and data protection policies.
• Experience with software packages.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ABL Health Ltd

Address

Suite 1, The Willows

Ransom Wood Business Park

Mansfield

Nottinghamshire

NG21 0HJ

Employer's website

https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)