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Job Description
- Req#: A5844-25-0001?language=en&page=873&sort=publicationDateDesc
- Defined benefits scheme
- Life insurance
- Family benefits, including adult dependents & children's pensions
- Ill health benefits
- 23.7% employer contribution
- Low monthly payments, no deposit, no credit check
- Fully comprehensive insurance, servicing, tyres & breakdown cover
- Up to £2,000 annual SPC contribution (subject to conditions)
- Eye care vouchers
- Health service discounts, including a complimentary Blue Light Card for new starters
- Minimum 33 days annual leave (inclusive of bank holidays) for full-time employees, with enhancements for long service
- Enhanced maternity & paternity terms
- High street discounts via our online portal
- Salary sacrifice schemes for technology, homewares (Currys, John Lewis, Decathlon), cycling, and gym memberships
- Excellent verbal communication skills
- Polite & professional telephone manner
- Sensitivity to confidentiality issues & data protection
- Ability to work on initiative & as part of a team
- Ability to work under pressure
- Ability to work well with the members of the public
- Ability to work flexibly & to cover colleagues holiday / sickness periods
- SystmOne / AskmyGP / General IT Skills
- Understanding of primary care
- Excellent verbal communication skills
- Polite & professional telephone manner
- Sensitivity to confidentiality issues & data protection
- Ability to work on initiative & as part of a team
- Ability to work under pressure
- Ability to work well with the members of the public
- Ability to work flexibly & to cover colleagues holiday / sickness periods
- SystmOne / AskmyGP / General IT Skills
- Understanding of primary care
Job summary
Oakfield Surgery are looking to recruit an efficient administrator to the team. The main responsibilities of the post holder will be to ensure timely, accurate and consistent recording of the clinical information onto the surgery computer system. Working as part of a team, the post holder will be responsible for scanning, forwarding and coding all clinical correspondence. The Administrator role will also take responsibility for various administrative duties and will be accountable to the Operations Supervisor and Practice Operations Manager.
Main duties of the job
Take ownership of the incoming post, scan and process hard copy letters
Monitor the surgery email account, transfer and process into the patient's record.
Accurately summarise and read code all incoming electronic and hard copy correspondence according to agreed protocols and within agreed timescales on the clinical system.
Maintain accurate patient records.
Ensure any correspondence is assigned to the correct person/team within the correct timeframe.
Create tasks or AMGP requests with information received/ requested from clinical correspondence.
Provide cover for annual and sickness leave for other team members including Reception, Admin and Medical Secretary.
About us
Suffolk Primary Care (SPC) is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.
We are committed to equal employment opportunities and encourage applications from all qualified individuals.
Benefits of Working with SPC
NHS Pension Scheme:
Electric Car Salary Sacrifice Scheme:
Flexible Working Arrangements:
GP remote working options to accommodate personal commitments
Additional Benefits:
At SPC, we invest in our staffs professional growth and well-being, fostering a positive work environment that benefits both our team and the communities we serve.
Date posted
01 April 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
A5844-25-0001
Job locations
Oakfield Surgery
Newmarket Hospital
Newmarket
Suffolk
CB8 7JG
Job descriptionJob description
Job responsibilities
Key Responsibilities
Take ownership of the incoming post, scan and process hard copy letters
Monitor the surgery email account, transfer and process into the patient's record.
Accurately summarise and read code all incoming electronic and hard copy correspondence according to agreed protocols and within agreed timescales on the clinical system.
Maintain accurate patient records.
Ensure any correspondence is assigned to the correct person/team within the correct timeframe.
Create tasks or AMGP requests with information received/ requested from clinical correspondence.
Provide cover for annual and sickness leave for other team members including Reception, Admin and Medical Secretary. This may include but is not restricted to;
Answering the surgeries incoming calls
Working on the front desk and dealing with patient requests.
Managing Non NHS and SAR requests and allocating the completion of medical reports and private medical examinations to the appropriate GP.
Inputting new patient registrations.
Taking payment for Non NHS work from patients and updating the appropriate spreadsheets.
Dealing with the administrative side of patient deaths including emailing the medical examiner and deducting the patients.
Sending urgent referrals via ERS or email.
Undertake any other reasonable duties within the framework of the post as directed by the Operations Supervisor or Practice Operations Manager
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, staff and other healthcare workers. They may also have access to information relating to Suffolk Primary Care as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of Suffolk Primary Care may only be divulged to authorised persons in accordance with Suffolk Primary Care policies and procedures relating to confidentiality and the protection of personal and sensitive data
Job responsibilities
Key Responsibilities
Take ownership of the incoming post, scan and process hard copy letters
Monitor the surgery email account, transfer and process into the patient's record.
Accurately summarise and read code all incoming electronic and hard copy correspondence according to agreed protocols and within agreed timescales on the clinical system.
Maintain accurate patient records.
Ensure any correspondence is assigned to the correct person/team within the correct timeframe.
Create tasks or AMGP requests with information received/ requested from clinical correspondence.
Provide cover for annual and sickness leave for other team members including Reception, Admin and Medical Secretary. This may include but is not restricted to;
Answering the surgeries incoming calls
Working on the front desk and dealing with patient requests.
Managing Non NHS and SAR requests and allocating the completion of medical reports and private medical examinations to the appropriate GP.
Inputting new patient registrations.
Taking payment for Non NHS work from patients and updating the appropriate spreadsheets.
Dealing with the administrative side of patient deaths including emailing the medical examiner and deducting the patients.
Sending urgent referrals via ERS or email.
Undertake any other reasonable duties within the framework of the post as directed by the Operations Supervisor or Practice Operations Manager
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, staff and other healthcare workers. They may also have access to information relating to Suffolk Primary Care as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of Suffolk Primary Care may only be divulged to authorised persons in accordance with Suffolk Primary Care policies and procedures relating to confidentiality and the protection of personal and sensitive data
Person SpecificationPerson Specification
Experience
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oakfield Surgery
Address
Oakfield Surgery
Newmarket Hospital
Newmarket
Suffolk
CB8 7JG
Employer's website
https://suffolkprimarycare.uk/oakfield-surgery/ (Opens in a new tab)
Employer details
Employer name
Oakfield Surgery
Address
Oakfield Surgery
Newmarket Hospital
Newmarket
Suffolk
CB8 7JG
Employer's website
https://suffolkprimarycare.uk/oakfield-surgery/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.