• Job Description

  Req#: B9832-2024-AC-1699?language=en&page=282&sort=publicationDateDes

  Job summary

  An opportunity has arisen for a Locality Administrator within the Community Specialist Nursing Service.

  The role is demanding and interesting and will require someone who is flexible, enthusiastic, motivated and able to work under pressure and deal with a variety of tasks to meet the deadlines within the service.

  Working Hours:

  Full time 37.5 hours- open to flexible working patterns, part time and job share.

  Working Location:

  Beauchamp Centre, Mount Gould Hospital, Plymouth, PL4 7QD. There may be a requirement to work from other Livewell Southwest sites to meet the needs of the service.

  All Livewell Southwest staff are expected to able and willing to work across a 7 day service.

  Job Share(s) Considered

  "please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility"

  Main duties of the job

  Answering the phone to patients, their loved ones and carers

  Signposting patients to the appropriate service

  Liaising with healthcare professionals about patient care e.g GP surgeries, Derriford hospital etc

  Sending email referrals to the Livewell Southwest Referral Hub

  Booking appointments and updating patient database.

  Receiving and inputting patient feedback questionnaires

  General office administration such as photocopying, emails, taking minutes

  About us

  Before making a formal application, we would recommend that applicants who are interested to call the recruiting manager for an informal conversation about the role as this can give insight into the job they are applying for. Livewell Southwest prides itself in a values-based approach which attracts and recruits on the basis that an individual's values and behaviours align with the values of the organisation'

  Livewell Southwest values its staff and makes investment in their development a priority. Currently we offer:

  Protected CPD time for registered staff

  Various development pathways for unregistered and registered staff

  Leadership and mentoring programmes

  Ongoing regular training packages for all staff

  Access and funding for training including Care Certificate, Assistant Practitioners Course and Scholarship Into Nurse Training

  Robust Preceptorship

  A bespoke induction programme

  Relocation package may be considered for the right candidate for certain roles

  Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.

  Please note that this role is not eligible for sponsorship under the Skilled Worker route

  Date posted

  18 March 2024

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £22,383 a year pro rata

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Job share, Flexible working

  Reference number

  B9832-2024-AC-1699

  Job locations

  Beauchamp Centre

  Mount Gould Hospital, Mount Gould Road

  Plymouth

  Devon

  PL4 7PY

  
  

  Job description

  Job responsibilities

  The specialist nursing service is made up of five teams; Lymphoedema, Tissue Viability, Lower Limb Ulcer Service, District Nurse Catheter Treatment Centre and the Continence Service. The Locality Administrator will be the first point-of-call over-the-phone for these patients and their relatives when they have queries about their care. The Locality Administrator will also be the admin support for the team of nursing colleagues, by providing office support such as photocopying or ordering supplies.

  Key Tasks and Responsibilities of the Post:

  Manning a busy phone line and answering queries from patients, relatives and healthcare professionals.

  Booking appointments and rearranging diaries for optimum efficiency.

  Maintaining accurate and timely electronic and hard copy information using organisational systems as directed and in line with policies. Supporting operational staff to access management information; electronic and hard copy.

  Signposting patients to the appropriate service.

  Ensuring that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately.

  Responding to telephone, email and written queries on behalf of the service area.

  Maximising the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems.

  Promoting the image of the department, checking that notices and leaflets are up to date & well presented.

  Complying with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues.

  Being proactive and contributing ideas for improvement in the way the service is delivered.

  Having the ability to work on own initiative, prioritising work within defined policies and procedures to set timescales.

  Ensuring that all office support services e.g. post, filing, photocopying etc are delivered in a timely manner.

  Minute taking and booking meetings via the electronic system

  Demonstrating own activities to new or less experienced employees.

  Physical Effort:

  Frequent sitting & standing. Inputting at a keyboard for most of day.

  Frequent lifting and carrying of delivery orders. Sorting supplies into a stock room.

  Mental Effort:

  Frequent concentration is required when inputting into systems, typing documents, making appointments & processing records with a need to ensure accuracy.

  There will be interruptions from telephone calls, visitors and staff & occasionally imposed deadlines.

  Emotional Effort:

  There may be some exposure to service users who may exhibit difficult & challenging behaviours.

  Some difficult situations e.g. being informed of patients passing away.

  Working conditions:

  Exposure to unpleasant conditions is rare/occasional. May be exposed to verbal aggression from patients. Will use VDU for high proportion of time.

  The flexible nature of the job may require post holder to move within the team or within the wider organisational setting as required and undertake similar duties.

  Please see the attached Job Description.

  Job description

  Job responsibilities

  The specialist nursing service is made up of five teams; Lymphoedema, Tissue Viability, Lower Limb Ulcer Service, District Nurse Catheter Treatment Centre and the Continence Service. The Locality Administrator will be the first point-of-call over-the-phone for these patients and their relatives when they have queries about their care. The Locality Administrator will also be the admin support for the team of nursing colleagues, by providing office support such as photocopying or ordering supplies.

  Key Tasks and Responsibilities of the Post:

  Manning a busy phone line and answering queries from patients, relatives and healthcare professionals.

  Booking appointments and rearranging diaries for optimum efficiency.

  Maintaining accurate and timely electronic and hard copy information using organisational systems as directed and in line with policies. Supporting operational staff to access management information; electronic and hard copy.

  Signposting patients to the appropriate service.

  Ensuring that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately.

  Responding to telephone, email and written queries on behalf of the service area.

  Maximising the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems.

  Promoting the image of the department, checking that notices and leaflets are up to date & well presented.

  Complying with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues.

  Being proactive and contributing ideas for improvement in the way the service is delivered.

  Having the ability to work on own initiative, prioritising work within defined policies and procedures to set timescales.

  Ensuring that all office support services e.g. post, filing, photocopying etc are delivered in a timely manner.

  Minute taking and booking meetings via the electronic system

  Demonstrating own activities to new or less experienced employees.

  Physical Effort:

  Frequent sitting & standing. Inputting at a keyboard for most of day.

  Frequent lifting and carrying of delivery orders. Sorting supplies into a stock room.

  Mental Effort:

  Frequent concentration is required when inputting into systems, typing documents, making appointments & processing records with a need to ensure accuracy.

  There will be interruptions from telephone calls, visitors and staff & occasionally imposed deadlines.

  Emotional Effort:

  There may be some exposure to service users who may exhibit difficult & challenging behaviours.

  Some difficult situations e.g. being informed of patients passing away.

  Working conditions:

  Exposure to unpleasant conditions is rare/occasional. May be exposed to verbal aggression from patients. Will use VDU for high proportion of time.

  The flexible nature of the job may require post holder to move within the team or within the wider organisational setting as required and undertake similar duties.

  Please see the attached Job Description.

  Person Specification

  Qualifications

  Essential

  • GCSEs 9-4 (A-C) in Maths & English and NVQ level 2 in either business administration or related subject or equivalent demonstrable experience

  Experience

  Essential

  • Proven history of working with the public on the phone
  • Experience of MS Office applications
  • Basic IT skills
  • Experience of working independently e.g lone worker
  • Proven record of being able to prioritise workloads

  Desirable

  • Experience of working in a healthcare setting
  • Experience of SystmOne
  • Experience of other clinical systems
  • Experience of working within a nursing team
  • Experience of dealing with vulnerable patients
  • Experience of writing clinical reports/inputting clinical data
  • Experience of ordering office supplies
  • Experience of managing a stock room

  Knowledge and Skills

  Essential

  • Understanding of working in a healthcare environment e.g knowledge of confidentiality and data protection issues
  • The ability to work with a range of professionals
  • A compassionate approach to patients
  • Clear and confident phone manner
  • Excellent communicator both verbally and in writing

  Desirable

  • Awareness of District Nursing duties Familiarity with medical terms

  Disposition / Attitude / Motivation

  Essential

  • Positive and caring attitude
  • Patient centred approach to care
  • Proactive, takes own initiative
  • Polite and courteous manner

  Person Specification

  Qualifications

  Essential

  • GCSEs 9-4 (A-C) in Maths & English and NVQ level 2 in either business administration or related subject or equivalent demonstrable experience

  Experience

  Essential

  • Proven history of working with the public on the phone
  • Experience of MS Office applications
  • Basic IT skills
  • Experience of working independently e.g lone worker
  • Proven record of being able to prioritise workloads

  Desirable

  • Experience of working in a healthcare setting
  • Experience of SystmOne
  • Experience of other clinical systems
  • Experience of working within a nursing team
  • Experience of dealing with vulnerable patients
  • Experience of writing clinical reports/inputting clinical data
  • Experience of ordering office supplies
  • Experience of managing a stock room

  Knowledge and Skills

  Essential

  • Understanding of working in a healthcare environment e.g knowledge of confidentiality and data protection issues
  • The ability to work with a range of professionals
  • A compassionate approach to patients
  • Clear and confident phone manner
  • Excellent communicator both verbally and in writing

  Desirable

  • Awareness of District Nursing duties Familiarity with medical terms

  Disposition / Attitude / Motivation

  Essential

  • Positive and caring attitude
  • Patient centred approach to care
  • Proactive, takes own initiative
  • Polite and courteous manner

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Livewell Southwest

  Address

  Beauchamp Centre

  Mount Gould Hospital, Mount Gould Road

  Plymouth

  Devon

  PL4 7PY

  
  

  Employer's website

  https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Livewell Southwest

  Address

  Beauchamp Centre

  Mount Gould Hospital, Mount Gould Road

  Plymouth

  Devon

  PL4 7PY

  
  

  Employer's website

  https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice