• Job Description

  Req#: A2357-25-0003?language=en&page=676&sort=publicationDateDesc

  Job summary

  We have a vacancy for an Administrator/Receptionist to join our established team. We are a small GP practice service local village communities, striving to provide a high standard of care and services within a purpose-built surgery.

  The job is for 30 hour/week, worked over 5 days. However, a willingness to be flexible with working days/hours will be required in order to provide cover during periods of leave, and to enable the Practice to meet the changing requirements of the NHS. The post offers access to the NHS or NEST pension schemes.

  The Admin Co-ordinator oversees the induction period and remains available for ongoing mentoring and support. Induction and training are intended to meet the needs of the individual, but will be a combination of internal, on-line and external learning opportunities.

  All members of the Admin Team are first trained in the receptionist role but are expected to extend their knowledge and skills to take on administrative responsibilities. These extended duties can include: data input, reporting, claims management, clinical coding, scanning and secretarial roles - these will be decided based on the previous experience and abilities of the individual.

  Main duties of the job

  This job would suit somebody with previous experience of working in a customer-facing role, preferably in a healthcare setting, but this is not essential. We would like to hear from you if you have experience in other settings and can bring relevant, transferable skills to this role.

  An overview of the main responsibilities of this role:

  • To offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Opening up / locking up of Practice premises, maintaining security in accordance with Practice protocols
  • Making, changing and cancelling appointments for patients
  • Ensuring patients are put in contact with the correct person to help them with their needs
  • Managing incoming "mail" in all formats
  • Computer data entry, processing and recording information in accordance with Practice protocols
  • Working in line with Practice protocols to ensure patient confidentiality is respected and maintained at all times
  • Providing clerical assistance to clinical colleagues, this may include contacting patients and external agencies, eg hospital secretaries

  About us

  The Admin team work closely with each other and with other clinical and non-clinical colleagues in the Practice. Our aim is to support and encourage our staff to achieve their potential and to look forward to coming to work each day.

  As part of a rural community we are able to develop a close relationship and knowledge of our patients, especially those with more extensive needs who may be regular visitors to the surgery. This is important to us all and maintaining and improving our patient services is the key driver for the whole practice team.

  In summary, we are looking for a new colleague who becomes a friend - considerate, supportive, reliable and with a good sense of humour. If this is you, then we look forward to hearing from you.

  Details

  Date posted

  14 July 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A2357-25-0003

  Job locations

  Main Road

  Bredon

  South Worcestershire

  GL20 7QN

  
  

  Job description

  Job responsibilities

  • Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional, in a courteous, efficient and effective way
  • To share responsibility for data input, monitoring and data quality in support of other members of the team
  • To assist with ongoing updates, problem-solving and upgrades relating to the IT systems in the Practice, through liaison with the IT support services and senior Practice staff
  • Undertake a variety of administrative duties to assist in the smooth running of the Practice, including the provision of clerical support to clinical staff and other members of the Practice team
  • Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated health and social care agencies

  Duties and Responsibilities

  This role will include the following duties and responsibilities as part of the Admin team. Individuals in the team will, over time, develop specialist skills and knowledge in specific areas and their job role will evolve to reflect this.

  • Opening up / locking up surgery premises and maintaining security in accordance with Practice protocols
  • Maintaining and monitoring the appointments system
  • Processing requests for appointments, visits and other services, and ensuring callers are directed to the appropriate healthcare professional
  • Managing incoming mail - in all formats
  • Accurately and efficiently handling messages etc
  • Computer data entry, allocation and collation; processing and recording information in accordance with Practice procedures
  • Supporting call and recall programmes for patients requiring ongoing follow-up of their medical conditions; working from computer searches and entering data as appropriate

  Job description

  Job responsibilities

  • Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional, in a courteous, efficient and effective way
  • To share responsibility for data input, monitoring and data quality in support of other members of the team
  • To assist with ongoing updates, problem-solving and upgrades relating to the IT systems in the Practice, through liaison with the IT support services and senior Practice staff
  • Undertake a variety of administrative duties to assist in the smooth running of the Practice, including the provision of clerical support to clinical staff and other members of the Practice team
  • Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated health and social care agencies

  Duties and Responsibilities

  This role will include the following duties and responsibilities as part of the Admin team. Individuals in the team will, over time, develop specialist skills and knowledge in specific areas and their job role will evolve to reflect this.

  • Opening up / locking up surgery premises and maintaining security in accordance with Practice protocols
  • Maintaining and monitoring the appointments system
  • Processing requests for appointments, visits and other services, and ensuring callers are directed to the appropriate healthcare professional
  • Managing incoming mail - in all formats
  • Accurately and efficiently handling messages etc
  • Computer data entry, allocation and collation; processing and recording information in accordance with Practice procedures
  • Supporting call and recall programmes for patients requiring ongoing follow-up of their medical conditions; working from computer searches and entering data as appropriate

  Person Specification

  Experience

  Essential

  • Customer care experience in a relevant environment

  Desirable

  • Experience of working in general practice or similar healthcare environment
  • Experience of working independently in an unsupervised environment
  • Previous experience or qualifications related to data input / quality control / data retrieval and reporting

  Personal qualities and communication skills

  Essential

  • Ability to build and maintain positive relationships with patients and colleagues
  • Able to communicate clearly and precisely (oral and written) and where there may be barriers to understanding
  • Demonstrate motivation, reliability and commitment to team working
  • Flexible and responsive attitude to change
  • Demonstrate that the opinions of others are listened to and valued
  • Considerate, compassionate, able to listen
  • Tolerant and calm under pressure

  Desirable

  • Able to prioritise appropriately
  • Organised and methodical
  • Able to deal with occasional exposure to distressing circumstances or emotional events
  • Able to cope with occasional exposure to aggressive and / or confrontational behaviour
  • Sense of humour

  Qualifications

  Essential

  • GCSE or equivalent, A to C in English Language and/or Literature

  Desirable

  • GCSE, NVQ2 or equivalent qualification in computer usage

  Person Specification

  Experience

  Essential

  • Customer care experience in a relevant environment

  Desirable

  • Experience of working in general practice or similar healthcare environment
  • Experience of working independently in an unsupervised environment
  • Previous experience or qualifications related to data input / quality control / data retrieval and reporting

  Personal qualities and communication skills

  Essential

  • Ability to build and maintain positive relationships with patients and colleagues
  • Able to communicate clearly and precisely (oral and written) and where there may be barriers to understanding
  • Demonstrate motivation, reliability and commitment to team working
  • Flexible and responsive attitude to change
  • Demonstrate that the opinions of others are listened to and valued
  • Considerate, compassionate, able to listen
  • Tolerant and calm under pressure

  Desirable

  • Able to prioritise appropriately
  • Organised and methodical
  • Able to deal with occasional exposure to distressing circumstances or emotional events
  • Able to cope with occasional exposure to aggressive and / or confrontational behaviour
  • Sense of humour

  Qualifications

  Essential

  • GCSE or equivalent, A to C in English Language and/or Literature

  Desirable

  • GCSE, NVQ2 or equivalent qualification in computer usage

  Employer details

  Employer name

  Bredon Hill Surgery

  Address

  Main Road

  Bredon

  South Worcestershire

  GL20 7QN

  
  

  Employer's website

  http://www.bredonsurgery.nhs.uk/welcome,26816.htm (Opens in a new tab)

  Employer details

  Employer name

  Bredon Hill Surgery

  Address

  Main Road

  Bredon

  South Worcestershire

  GL20 7QN

  
  

  Employer's website

  http://www.bredonsurgery.nhs.uk/welcome,26816.htm (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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