• Job Description

  Req#: C9345-25-0260?language=en&page=714&sort=publicationDateDesc

  Job summary

  *Advert may close early if sufficient volume of applications is reached*

  The NHS Diabetic Eye Screening Programme aims to reduce the risk of sight loss among people with diabetes through the early detection and treatment, if needed, of diabetic retinopathy. Screening using digital photography is offered to all eligible people with diabetes.

  Helping to tackle Health Inequalities and remove barriers to screening

  Main duties of the job

  The NHS Diabetic Eye Screening Programme aims to reduce the risk of sight loss among people with diabetes through the early detection and treatment, if needed, of diabetic retinopathy. Screening using digital photography is offered to all eligible people with diabetes.

  To work as part of the Diabetic Eye Screening Programme covering Stockton, Hartlepool and Easington localities

  Appointment management and monitoring clinic availability is an essential element of this post. To include excellent telephone manner when dealing with patients who contact the screening programme.

  To be responsible for the processing of Diabetic eye Screening results on a daily basis to ensure national targets are met.

  Register new patients onto the database as received into the screening programme and deal with e-mail enquiries as part of this role

  Assist in the maintenance of the programme database and other related information systems using appropriate technologies.

  Work with initiative and without direct supervision but with the daily support and leadership of the Failsafe Officers and Programme Lead

  About us

  South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees and as such you may be required to work at any site across both Trusts.

  At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

  We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

  We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

  We recruit for values and "Together we are North Tees & Hartlepool"

  Date posted

  24 April 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year pro rata per annum

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Full-time

  Reference number

  345-COM7121207

  Job locations

  Lawson Street Health Centre

  Lawson Street

  Stockton-on-Tees

  TS18 1HU

  
  

  Job description

  Job responsibilities

  Excellent communications skills are essential to the post to be able to:

  Communicate effectively at all levels including Senior Management, Heads of Service, other departments, service users and external stakeholders.

  Liaise internally with colleagues to ensure the smooth running of the administration function

  Be first point of contact for all service users, queries/booking appointments/changes to appointments.

  Encourage and re-assure patients the importance of screening

  Regular requirement to deal with sensitive and confidential information demonstrating empathy, tact and diplomacy

  Requirement to communicate effectively with people from different cultural backgrounds.

  Maintain confidentiality of patient information to which the post holder has access, including patient records when filing and using database systems.

  Attend departmental meetings and participate in MDT providing feedback to the clinical lead

  Contribute to the smooth operations within the admin and failsafe team, to include incoming and outgoing mail on a daily basis

  Communicate to clinical staff any appointment changes to ensure smooth delivery of screening appointments

  Ensure clinic updates are shared promptly with other stakeholder

  Job description

  Job responsibilities

  Excellent communications skills are essential to the post to be able to:

  Communicate effectively at all levels including Senior Management, Heads of Service, other departments, service users and external stakeholders.

  Liaise internally with colleagues to ensure the smooth running of the administration function

  Be first point of contact for all service users, queries/booking appointments/changes to appointments.

  Encourage and re-assure patients the importance of screening

  Regular requirement to deal with sensitive and confidential information demonstrating empathy, tact and diplomacy

  Requirement to communicate effectively with people from different cultural backgrounds.

  Maintain confidentiality of patient information to which the post holder has access, including patient records when filing and using database systems.

  Attend departmental meetings and participate in MDT providing feedback to the clinical lead

  Contribute to the smooth operations within the admin and failsafe team, to include incoming and outgoing mail on a daily basis

  Communicate to clinical staff any appointment changes to ensure smooth delivery of screening appointments

  Ensure clinic updates are shared promptly with other stakeholder

  Person Specification

  Qualifications

  Essential

  • meets essential

  Desirable

  • Meets Desirable

  Person Specification

  Qualifications

  Essential

  • meets essential

  Desirable

  • Meets Desirable

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  North Tees & Hartlepool NHS Foundation Trust

  Address

  Lawson Street Health Centre

  Lawson Street

  Stockton-on-Tees

  TS18 1HU

  
  

  Employer's website

  https://www.nth.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  North Tees & Hartlepool NHS Foundation Trust

  Address

  Lawson Street Health Centre

  Lawson Street

  Stockton-on-Tees

  TS18 1HU

  
  

  Employer's website

  https://www.nth.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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