• Job Description

  Req#: B9811-25-0026?language=en&page=653&sort=publicationDateDesc

  Job summary

  Based at Hollyfield House, you will be working as part of an administration team, working together to ensure all tasks are covered each day. You will need to be confident on the telephone, taking calls from service users, GPs and other health professionals. Good IT skills, including experience of using Office applications is required. Previous experience of electronic patient record systems would be desirable.

  It is a high paced environment with multiple tasks to be completed so you need to be adaptable and able to prioritize your work.

  We will provide a friendly environment, comprehensive induction and opportunities to develop further. The organisation also offers:

  • Access to the NHS Pension Scheme
  • Staff Discounts
  • Staff wellbeing service

  If you would like to contact us to discuss any aspects of this role please contact:Karen Knight or Sharron Cooper, Administrative Co-ordinators

  Karen.knight@yourhealthcare.org

  Sharron.cooper@yourhealthcare.org

  Interview date will be the 10th of April 2025.

  Main duties of the job

  To provide comprehensive high quality administrative and secretarial support to the Community Nursing & Urgent Care services.

  To be responsible for:

  The maintenance of records and the distribution of relevant information including activity data.

  Ensuring that the flow of information from the Single Point of Access to the community nursing & Urgent care teams out in the field, is dealt with in an effective and timely manner.

  Referring issues to other relevant parties as appropriate, ensuring confidentiality and security of information is maintained at all times.

  About us

  At Your Healthcare CIC, we are dedicated to delivering high-quality, patient-led health and social care services for residents in Kingston and providing specialised learning disability services in Richmond. As a Community Interest Company (CIC), we prioritise community-driven care and offer an environment that empowers you to make a real impact.

  Why Choose Us?

  NHS Pay & Benefits: Enjoy the security of NHS pay, Agenda for Change terms, NHS pension scheme, and salary sacrifice schemes.

  Bureaucracy-Free Environment: Implement good ideas quickly and effectively without delays.

  Work-Life Balance: Benefit from our Employee Assistance Programme (EAP) and various staff discounts.

  Exceptional Staff Experience: Join a supportive workplace with positive feedback from staff and patients.

  Inclusive Culture: We promote equality, diversity, and inclusion, encouraging applications from all backgrounds.

  Impactful Community Involvement: Have a real voice in shaping care as part of our membership organization. Your ideas and contributions matter.

  Join Us Today

  We are looking for passionate individuals who value high-quality care, inclusivity, and community engagement. If you want to make a positive impact in health and social care, join our forward-thinking, patient-centred team. Explore our career opportunities and become part of a team that values your expertise and dedication.

  Date posted

  14 March 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £28,622 to £30,225 a year inclusive of 15% HCA, pro rata per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  B9811-25-0026

  Job locations

  Hollyfield House, 22 Hollyfield Road

  Surbiton

  KT5 9AL

  
  

  Job description

  Job responsibilities

  Please refer to the job description under the supporting documents.

  Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification.

  Please be aware that the closing date may be brought forward in the event of a high number of applications.

  Job description

  Job responsibilities

  Please refer to the job description under the supporting documents.

  Please apply using the NHS Jobs online system. Your application should explain why you are applying for the post, how you believe you would contribute to working in this setting and demonstrate how you meet the requirements of the person specification.

  Please be aware that the closing date may be brought forward in the event of a high number of applications.

  Person Specification

  Personal Qualities

  Essential

  • Team Player.
  • Must work easily with other people.
  • Must be able to talk to clients, members of the public and be able to discuss problems with other staff members.

  Qualifications

  Essential

  • GCSEs, O levels or equivalent
  • Training or experience in clerical/admin work & word processing.
  • Excellent IT skills.

  Desirable

  • Typing skills

  Knowledge

  Essential

  • Good understanding and knowledge of office management procedures.
  • Proficient in use of Microsoft office and database systems.

  Desirable

  • Working in the Health or Social Care environment
  • Awareness of the range of Health and Social provisions.

  Other factors

  Essential

  • Given the nature of the Community Nursing work, from time to time the post holder will work with some information that is of a distressing nature which could be challenging.

  Experience

  Essential

  • Working within a multi disciplinary team.
  • Experience of working for more than one person.
  • Experience of working with and dealing with the public.
  • Experience of initiating, maintaining and evaluating office systems including filing systems.
  • Excellent time keeping and time management skills
  • Consolidated experience gained providing administrative/secretarial service.
  • Experience gained taking and recording notes and/or minutes.
  • Experience of working in a large, complex organisation, operating within organisational frameworks.
  • Good communication skills, with experience of dealing tactfully and sensitively with people at all levels.
  • Demonstrates clear understanding of the principles of confidentiality.
  • Comfortable dealing with multiple tasks and deadlines.
  • Experience of being innovative with ideas and implementing new systems.
  • Good working knowledge of Word, Excel in English.

  Desirable

  • First Aider
  • Fire Officer
  • Ability to use majority of formatting functions within Microsoft Word for Windows or ability to do so following provision of training.

  Skills and abilities

  Essential

  • Excellent communication skills including good verbal, written, influencing and persuading skills.
  • Methodical approach.
  • Ability to produce accurate and consistent work with good attention to detail.
  • Fast and accurate keyboard skills.
  • Able to use initiative and know when this is appropriate and when advice should be sought.
  • Excellent time management and organisational skills.
  • Flexible and adaptable to change.
  • Ability to take minutes of meetings
  • Self-motivated possesses high work standards

  Desirable

  • Assertiveness skills
  • Ability to undertake Risk assessments (for example Health and Safety , Work Station etc)

  Person Specification

  Personal Qualities

  Essential

  • Team Player.
  • Must work easily with other people.
  • Must be able to talk to clients, members of the public and be able to discuss problems with other staff members.

  Qualifications

  Essential

  • GCSEs, O levels or equivalent
  • Training or experience in clerical/admin work & word processing.
  • Excellent IT skills.

  Desirable

  • Typing skills

  Knowledge

  Essential

  • Good understanding and knowledge of office management procedures.
  • Proficient in use of Microsoft office and database systems.

  Desirable

  • Working in the Health or Social Care environment
  • Awareness of the range of Health and Social provisions.

  Other factors

  Essential

  • Given the nature of the Community Nursing work, from time to time the post holder will work with some information that is of a distressing nature which could be challenging.

  Experience

  Essential

  • Working within a multi disciplinary team.
  • Experience of working for more than one person.
  • Experience of working with and dealing with the public.
  • Experience of initiating, maintaining and evaluating office systems including filing systems.
  • Excellent time keeping and time management skills
  • Consolidated experience gained providing administrative/secretarial service.
  • Experience gained taking and recording notes and/or minutes.
  • Experience of working in a large, complex organisation, operating within organisational frameworks.
  • Good communication skills, with experience of dealing tactfully and sensitively with people at all levels.
  • Demonstrates clear understanding of the principles of confidentiality.
  • Comfortable dealing with multiple tasks and deadlines.
  • Experience of being innovative with ideas and implementing new systems.
  • Good working knowledge of Word, Excel in English.

  Desirable

  • First Aider
  • Fire Officer
  • Ability to use majority of formatting functions within Microsoft Word for Windows or ability to do so following provision of training.

  Skills and abilities

  Essential

  • Excellent communication skills including good verbal, written, influencing and persuading skills.
  • Methodical approach.
  • Ability to produce accurate and consistent work with good attention to detail.
  • Fast and accurate keyboard skills.
  • Able to use initiative and know when this is appropriate and when advice should be sought.
  • Excellent time management and organisational skills.
  • Flexible and adaptable to change.
  • Ability to take minutes of meetings
  • Self-motivated possesses high work standards

  Desirable

  • Assertiveness skills
  • Ability to undertake Risk assessments (for example Health and Safety , Work Station etc)

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Your Healthcare CIC

  Address

  Hollyfield House, 22 Hollyfield Road

  Surbiton

  KT5 9AL

  
  

  Employer's website

  http://www.yourhealthcare.org (Opens in a new tab)

  Employer details

  Employer name

  Your Healthcare CIC

  Address

  Hollyfield House, 22 Hollyfield Road

  Surbiton

  KT5 9AL

  
  

  Employer's website

  http://www.yourhealthcare.org (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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