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Job Description
- Req#: A3289-25-0001?language=en&page=1100&sort=publicationDateDesc
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- NVQ Level 2 in Health and Social Care
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- EMIS user skills
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- NVQ Level 2 in Health and Social Care
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- EMIS user skills
Job summary
The Manor Practice has an opportunity for a part-time position within our busy Admin team. Experience of general practice is desirable but not essential as training will be given. We are looking for 16 hours per week, over a Monday, Wednesday or Friday.To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies, including the use of the electronic referral service (ERS).
Main duties of the job
The following are the core responsibilities of the medical administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Processing incoming and outgoing mail
b. File, summarise and store records as required
c. Photocopy documentation as required
d. Action all incoming communications to the generic inboxes
e. Ensure patient recalls are completed for chronic disease reviews, immunisations, cancer screening and all other necessary invitations
f. Data entry of new and temporary registrations and relevant patient information
g. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
h. Input data into the patients healthcare records as necessary
i. Action GP2GP tasks
j. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
k. Read code data on EMIS
l. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
m. Manage all administrative queries as necessary
n. Carry out system searches as requested
o. Maintain a clean, tidy, effective working area at all times
p. Support all clinical staff with general administrative tasks as requested
q. Process all DNA letters in accordance with current protocol
About us
The Manor Practice is a GP practice in Sutton Coldfield based at two different sites. We have 7 GP Partners and maintain a list size of approximately 17,000 patients. We have a dedicated nursing team, comprising of Nurse Prescribers, ANPs, HCAs and Phlebotomists.
The practice is part of the Alliance of Sutton Practices PCN, with two neighbouring surgeries. As part of the PCN, we have access to Pharmacists (prescribing and non-prescribing), pharmacy technicians, care co-ordinators, social prescribers and First Contact Physiotherapists.
The practice has a continuous improvement culture. It supports staff to develop and learn new skills as desired and encourages ideas and innovative thinking to improve the experience of the patients and staff alike.
We believe ourselves to be a welcoming and enjoyable place to work and we look forward to welcoming a new member of the team.
Date posted
04 March 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A3289-25-0001
Job locations
Ashfurlong Medical Centre
233 Tamworth Road
Sutton Coldfield
West Midlands
B75 6DX
James Preston Health Centre
61 Holland Road
Sutton Coldfield
West Midlands
B72 1RL
Job descriptionJob description
Job responsibilities
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies, including the use of the electronic referral service (ERS).
Job responsibilities
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies, including the use of the electronic referral service (ERS).
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Personal Qualities
Essential
Skills
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Personal Qualities
Essential
Skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Manor Practice
Address
Ashfurlong Medical Centre
233 Tamworth Road
Sutton Coldfield
West Midlands
B75 6DX
Employer's website
https://www.manorpracticeashfurlong.co.uk/ (Opens in a new tab)
Employer details
Employer name
The Manor Practice
Address
Ashfurlong Medical Centre
233 Tamworth Road
Sutton Coldfield
West Midlands
B75 6DX
Employer's website
https://www.manorpracticeashfurlong.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.