NHS
Administrator - West Integrated Transfer of Care Hub
This job is now closed
Job Description
- Req#: C9201-25-0677?language=en&page=192&sort=publicationDateDesc
- Good standard of education including GCSE English & Maths or equivalent
- NVQ 3 Administration or equivalent
- Experience of working within a community setting
- Previous experience in a healthcare office environment
- Computer literate with an excellent working knowledge of Microsoft Office, Excel and PowerPoint
- Excellent verbal and written communication skills
- Good standard of education including GCSE English & Maths or equivalent
- NVQ 3 Administration or equivalent
- Experience of working within a community setting
- Previous experience in a healthcare office environment
- Computer literate with an excellent working knowledge of Microsoft Office, Excel and PowerPoint
- Excellent verbal and written communication skills
Job summary
An exciting and rewarding opportunity has arisen for an Administrator to join the team in the West Integrated Transfer of Care Hub (iToCH). Currently based in Camborne Health Office, Camborne. There would be an expectation for you to hot desk and shadow staff during your induction at Helston Community Hospital and Penwith Health Centre. You will play an important role in supporting clinical staff with admission avoidance, arranging community support, case managing non-urgent referrals and processing referrals.
You will help provide a seamless service for the people we serve, which will include cross boundary and collaborative working with the multi-disciplinary team, along with colleagues in Adult Social Care and other outside agencies in the community setting.
This is an ideal opportunity for an enthusiastic and dynamic individual. You will need to have good interpersonal skills, IT skills and possess excellent communication and organisational skills.
We will offer a supportive working environment in which to continue to develop your skills and knowledge in patient flow through a structured in-service training programme, appraisal and supervision systems.
This is a permanent, full-time post, working 37.5 hours per week to include weekends and bank holidays on a rota basis, as the service is available 8-8. The likely shift pattern would be 8-4 or 10-6 five days a week to include 1-7 weekends.
Main duties of the job
Monitor and review STRATA referrals to identify and process work to community health and social care teams:
o Managing a varied workload in a busy working environment. There is a requirement to be organised, prioritise workload and manage enquiries.
o Managing risk and priority of routine referrals, responsible for making the decision of the referral pathway.
o Review key blockages to patient flow, ensuring that patients achieve their most independent outcomes highlighting key issues to Clinical Prioritisers and to team managers.
o Monitor and assist in maintaining mailbox, phones and Electronic Referral system.
o Using clinical and professional systems to gather information as required to process referrals.
o Timely and accurate escalation of non-routine pathway referrals.
o Accurate and timely documentation of decisions on STRATA, RiO and Mosaic in line with organisational policies.
o To maintain compliance with organisational and statutory responsibility for confidentiality.
o Ensure proper use of the organisational resources in the course of business, ensuring minimal waste and minimal cost.
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Details
Date posted
09 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year Per Annum
Contract
Permanent
Working pattern
Full-time
Reference number
201-25-520
Job locations
Camborne Health Office
Rectory road
Camborne
TR14 7DL
Job descriptionJob description
Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Person SpecificationPerson Specification
Education and experience
Essential
Skills and Aptitude
Essential
Education and experience
Essential
Skills and Aptitude
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cornwall Partnership NHS Foundation Trust
Address
Camborne Health Office
Rectory road
Camborne
TR14 7DL
Employer's website
Employer details
Employer name
Cornwall Partnership NHS Foundation Trust
Address
Camborne Health Office
Rectory road
Camborne
TR14 7DL
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.