• Job Description

  Req#: E0279-25-0988?language=en&page=300&sort=publicationDateDesc

  Job summary

  Administrator - Maternity cover

  Do you thrive in a fast-paced, people-focused environment? Are you an organisational whizz with a passion for making healthcare run smoothly behind the scenes? Join our team as an Administrator for our Wheelchair Service and play a vital role in delivering exceptional care to our community.

  Were looking for a dynamic, compassionate, and highly organised administrator who is flexible and able to work under pressure and deal with a variety of tasks.

  The Wheelchair Service provides loan wheelchairs and specialist supportive seating to people of all ages who have a long-term mobility need.

  What You'll Do:

  Manage appointments, phone calls, and patient inquiries

  Coordinate with the clinical staff and departments to ensure smooth operations

  Main duties of the job

  1. To maintain a waiting list of patients referred to the Wheelchair Service

  2. Manage diaries, emails and post as required

  3. To work independently, prioritising and managing own workload quickly and accurately, responding to the needs of the service

  4. Receive and process referrals

  5. To contact patients to arrange and remind them of their appointments and book transport

  6. To deal with patients therapy records and prepare patient files for appointments in accordance with clinical records management policies

  7. To act as first point of contact to visitors and patients in the Wheelchair service department

  8. To act as first point of contact for incoming telephone enquiries, referring onto other departments and agencies as appropriate, and giving appropriate information

  About us

  About the Company

  We change lives by transforming health and care.

  Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

  Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

  While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

  To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

  Details

  Date posted

  04 June 2025

  Pay scheme

  Other

  Salary

  £23,875 to £25,814 a year

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Part-time

  Reference number

  HCRGCG/TP/111228/15636

  Job locations

  HCRG Care Group

  Melksham

  Wiltshire

  SN12 7NZ

  
  

  Job description

  Job responsibilities

  As an Administrator, youll be part of our valued Reception Services Administration team based at Melksham Community Hospital.

  As part of the HCRG Care Group family, youll receive access to a range of exclusive rewards and benefits, including:

  • Competitive Salary: £23875 - £25,814 per year, with group pension.
  • Daily Comforts: Free tea, coffee, and milk at your base location.
  • My Reward Hub Membership: Discounts on everyday purchases like groceries, plus cashback and voucher offers for treats for you and your loved ones.
  • Financial Flexibility: Access your wages as you earn them, helping you handle lifes unexpected moments without high interest rates or overdraft fees.
  • Wellbeing Support: Resources to help with your mental and physical health, from healthy recipes and activity challenges to counselling, legal advice, and debt management tools.
  • Learning Opportunities: Access to eLearning and bespoke career pathways through our Outstanding learning and development team, The Learning Enterprise.
  • Innovative Culture: Be part of a team that encourages your ideas to improve how we work, backed by an annual £100,000 innovation fund.
  • Pride in Quality: Join an organization committed to the highest clinical and quality standards, with many services rated Good or Outstanding by the Care Quality Commission.

  We are looking for a compassionate approach to supporting patient care and service improvements. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. The essential requirements of this post are a good telephone manner, high level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical, and you must be able to concentrate in a busy working environment.

  Job description

  Job responsibilities

  As an Administrator, youll be part of our valued Reception Services Administration team based at Melksham Community Hospital.

  As part of the HCRG Care Group family, youll receive access to a range of exclusive rewards and benefits, including:

  • Competitive Salary: £23875 - £25,814 per year, with group pension.
  • Daily Comforts: Free tea, coffee, and milk at your base location.
  • My Reward Hub Membership: Discounts on everyday purchases like groceries, plus cashback and voucher offers for treats for you and your loved ones.
  • Financial Flexibility: Access your wages as you earn them, helping you handle lifes unexpected moments without high interest rates or overdraft fees.
  • Wellbeing Support: Resources to help with your mental and physical health, from healthy recipes and activity challenges to counselling, legal advice, and debt management tools.
  • Learning Opportunities: Access to eLearning and bespoke career pathways through our Outstanding learning and development team, The Learning Enterprise.
  • Innovative Culture: Be part of a team that encourages your ideas to improve how we work, backed by an annual £100,000 innovation fund.
  • Pride in Quality: Join an organization committed to the highest clinical and quality standards, with many services rated Good or Outstanding by the Care Quality Commission.

  We are looking for a compassionate approach to supporting patient care and service improvements. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. The essential requirements of this post are a good telephone manner, high level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical, and you must be able to concentrate in a busy working environment.

  Person Specification

  General Requirements

  Essential

  • Click Apply for this job above to view the Job Description on our career site

  Desirable

  • Click Apply for this job above to view the Job Description on our career site

  Person Specification

  General Requirements

  Essential

  • Click Apply for this job above to view the Job Description on our career site

  Desirable

  • Click Apply for this job above to view the Job Description on our career site

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  HCRG Care Group

  Address

  HCRG Care Group

  Melksham

  Wiltshire

  SN12 7NZ

  
  

  Employer's website

  https://www.hcrgcaregroup.com/ (Opens in a new tab)

  Employer details

  Employer name

  HCRG Care Group

  Address

  HCRG Care Group

  Melksham

  Wiltshire

  SN12 7NZ

  
  

  Employer's website

  https://www.hcrgcaregroup.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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