Summary: The Admirals Club Floor Attendant is responsible for cleaning and maintaining the dining and/or buffet area within the lounge and serving guests food items, following all established service and guest experience standards. Essential Functions: • Ensures all food and beverages are arranged to established service standards • Sets up, stocks, cleans and maintains food and beverage offerings • Maintains all coffee and beverage services • Maintains standards of service and guest experience • Serves and responds to the food and beverage needs of guests • Uses tray for all guest service • Maintains in-depth knowledge of products on hand • Clears, cleans and sanitizes tables, seats, dining area and buffet area • Maintains food temperature • Assists with basic food preparation (e.g. warming up soup, operating panini press) • Provides comprehensive floor presence • Follows all established rules and sequence of service and dining etiquette standards • Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind Minimum Qualifications, Knowledge, Skills, and Work Environment: • Requires at least 3 years of closely related work experiencing, including experience servicing customers in a premium airport lounge or closely related food and beverage establishment • Requires ability to demonstrate tact and discretion in interactions with premium clientele • Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele • Requires ability to work long hours, while standing. • Possess strong sanitation habits. • Requires ability to provide strong customer service • Ability to multi-task and ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/. Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)