• Job Description

  Req#: R0007617

  Job Description:

  About Berklee’s Divison Of Pre-College, Online, and Professional Programs
  
  Berklee’s division of Pre-College, Online, and Professional Programs (POPP) is at the forefront of contemporary music education worldwide, serving more than 3.5 million students to date. Currently comprising Berklee Online, Berklee Summer Programs, and Berklee Press, POPP is shaping the key players of tomorrow’s music industry through innovative study in performance, production, business, theater, dance, and more. Students emerge from programs with a professional portfolio, practical job skills, and a strong sense of community. Through internationally acclaimed online courses and degree programs, intensive summer programs and workshops, textbooks that are the definitive source on their subjects, and emerging K-12 offerings, POPP brings the best of Berklee to students all over the world, no matter their ability, background, or level of experience.

  Under the direct supervision of the Senior Manager of Frontline Admissions, the Admissions Advisor is the first point of contact for all Berklee Online inbound admissions phone calls and emails. The Admissions Advisor is responsible for recruiting qualified candidates for the online school appropriately and professionally while maintaining a high level of customer service to prospective and existing Berklee Online course and certificate students.

  Capabilities Required (Experience, Education, Skills)

  • Bachelor’s degree, preferably with a concentration in a music-related field

  • Up to 3 years of high-quality customer service and/or sales experience

  • Excellent verbal and written communication skills

  • Strong time management habits

  • Ability to work independently and make decisions based on established guidelines

  • Must be goal-oriented and highly ethical

  • Action-oriented, “can do” attitude demonstrating willingness to accept accountability and responsibility for individual actions.

  • Expertise in maintaining a customer database

  • Must be a self-starter who works well with others in a team-oriented environment

  • A willingness and ability to collaborate with other business groups within the organization to help meet and exceed goals

  • Knowledge of today’s music styles, leading musical figures, music technologies, and the general structure of the music industry.

  • Music Performance, Music Production, or Music Business background preferred

  • 1 late shift would be required weekly and some weekend and after-hours work may be required when needed, usually around key deadlines

  • Work is usually performed in a typical interior/office work environment, mostly sitting.

  Use of Capabilities (Illustrated by Typical Activities)

  • Manage inquiries from prospective students through telephone and email

  • Advise prospective students on suitable programs in accordance with their qualifications and objectives

  • Maintain a customer service database containing relevant information and profiles that can be used for research, targeting, marketing, and customization

  • Make prompt and effective contacts to assure that enrollment and service level goals are met

  • Maintain outreach correspondence with the existing non-degree student body

  • Understand and communicate Berklee Online policies so that they are easily understandable to students

  • Transfer Berklee Online degree applicants, Berklee campus students, and Berklee summer programs students to appropriate stakeholders in a professional and seamless manner

  • Actively participating in the hiring process and providing one-on-one training for all new admissions advisors

  • Participate in/lead live Q&A webinars for prospective and active students

  • Maintain liaison with all organizations and individuals involved in the enrollment and admissions process

  • Advise parents, students, and prospective students about educational planning

  • Encourage all students and prospective students with counseling and advice

  • Proactively staying up-to-date on all new offerings and changes in programming, policies, and procedures

  • May have additional project responsibilities when needed

  
  Incomplete applications will not be considered. The position will remain open for applications until filled.

  This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

  Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee :

  We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

  As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.

  Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

  *Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

  Employee Type:

  Staff

• About the company

  Berklee College of Music is a private music college in Boston, Massachusetts.

Notice