• Job Description

  Req#: 11305823

  
  Bring your organization and communication skills to this expert team
  
  The Ministry of Social Development and Poverty Reduction (SDPR) is proud to be an equal opportunity employer; we strive to ensure all employees contribute in meaningful ways, bring their full self to work and celebrate their differences. The Ministry focuses on reducing poverty, creating opportunities, and increasing inclusion. The ministry provides strategic leadership and quality services that empower British Columbians to share in the province’s prosperity, with a vision to participate fully in their community and to reach their full potential.
  
  The Information Services Division are technology leaders, planning and delivering successful solutions with information management and information technology (IM/IT) services to both the Ministry of Social Development and Poverty Reduction and the Ministry of Children and Family Development. The division also provides IM/IT resource planning, decision-making, project and issues management, security and privacy functions, and desktop support.
  
  The User Experience Researcher develops and delivers research studies to inform and guide the development of scalable digital products, ensuring the product meets user and stakeholder needs. An individual who thrives on providing excellent client services. Highly organized and results oriented, you are capable of meeting deadlines associated with multiple projects. You are a skilled communicator, able to work effectively with both internal and external partners. If you are ready for the next step in your career, consider this excellent opportunity.
  
  Our guiding principle is to promote a service delivery culture that is respectful, fosters positive relationships, and promotes creative problem solving with all our staff and partners in the Social Sector.
  
  Job Requirements:

  • Bachelor’s degree or higher in a design discipline, social sciences, humanities, or a related field and two (2) years of related experience, OR
  • Diploma in a design discipline, social sciences, humanities, or a related field and three (3) years related experience, OR
  • Certificate or coursework in a design discipline, social sciences, humanities, or a related field and four (4) years related experience, OR
  • An equivalent combination of education and experience may be considered.

  
  Related experience includes ALL of the following:

  • Experience in knowledge management and capture of user insights and technical documentation for a large-scale IM/IT project.
  • Experience working in an agile development environment with UX or service designers, and developers to create iteratively and improve digital products and services.
  • Experience within a product-focused, research, and digital environment.
  • Experience in production of multi-media assets (e.g. web content, tools, videos, diagrams, scripts, articles, etc.).
  • Experience providing training in knowledge management practices and tools to less experienced team members, UX practitioners, or senior leadership.
    

  Preference may be given to candidates with the following:

  • Experience in developing communications to senior leadership and government organizations.
  • Experience working in the Social Sector.
  • Experience designing and executing research plans using leading UX and service design practices (e.g. co-design, usability testing, in-situ interviews, observation, data analysis, comparative analysis, etc.), determining the most effective methods at each stage of the work.

  
  For questions regarding this position, please contact ISD.ApplicationModernizationProgram@gov.bc.ca.
  
  About this Position:
  There is currently a temporary opportunity available until October 31, 2025.
  The temporary opportunity may be extended OR a permanent appointment may result from the temporary appointment.
  Temporary postings are not limited to the geographic area. Board and lodging and relocation expenses do not apply.
  This position can be based in any Social Development & Poverty Reduction office locations listed above. Flexible work options are available; this position may be able to work up to five (5) days at home per week subject to an approved telework agreement.
  Employees of the BC Public Service must be located in BC at the time of employment.
  Depending on the successful candidate’s location, a bi-weekly isolation allowance may apply.
  An eligibility list may be established for future permanent and temporary vacancies.
  
  Working for the BC Public Service:
  The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
  
  The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.
  
  The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.
  
  How to Apply:
  Your application must clearly demonstrate how you meet the job requirements list above.
  
  Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
  
  Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
  
  Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
  
  Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.
  
  Additional Information:
  A Criminal Record Check (CRC) will be required.
  
  Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
  
  Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

• About the company

  The provincial government of British Columbia is the body responsible for the administration of the Canadian province of British Columbia.

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