• Job Description

  Req#: 1087606

  
  Bring your exemplary analytical and organizational skills to this position

  The Prevention and Loss Management Branch (PLMS) is dedicated to promoting the integrity of, and maintaining public confidence in, the BC Employment and Assistance Program. Quality and Compliance Specialists (QCS) work with clients to determine eligibility for ongoing benefits by conducting compliance reviews, educating clients on the benefits available to them, and ensuring clients understand their rights and responsibilities when receiving assistance. QCSs review fraud allegations, support the Service Quality program, and identify under- and over-payment of benefits. We believe in supporting a strong relationship between the client and the Ministry, ensuring our decisions follow administrative fairness practices, and in being reliable and responsive to client needs.

  The Ministry of Social Development and Poverty Reduction is proud to be an equal opportunity employer; we strive to ensure all employees contribute in meaningful ways, bring their full self to work and celebrate their differences. The ministry focuses on reducing poverty, creating opportunities, and increasing inclusion. The ministry provides strategic leadership and quality services that empower British Columbians to share in the province’s prosperity, with a vision to participate fully in their community and to reach their full potential.

  Watch this video to learn more about client service jobs in the Service Delivery Division and hear from current Quality and Compliance Specialists about the work they do.

  The Service Delivery Division provides income and disability assistance services online, by phone, or face to face in our communities. We strive to ensure our services are reliable, responsive, inclusive and accessible to all British Columbians who need our support.
  
  Job Requirements:

  • Degree with a focus of study in a related area, and a minimum of one year related* experience, OR
  • Diploma with a focus of study in a related area, and a minimum of two years related* experience, OR
  • Certificate with a focus of study in a related area, and a minimum of three years related* experience, OR
  • No-related post-secondary education, and a minimum of five years related* experience.

  *Related fields of Education could include:
  • Social Work
  • Education
  • Finance, Compliance
  • Public administration

  *Related Experience must include all of the following:
  • Experience in gathering confidential, legal and/or personal information,
  • Experience in conducting interviews, fact finding, and determining appropriate action,
  • Experience reviewing financial information and analyzing documents.

  Preferences may be given to applicants with the following experience:
  • Experience writing decisions, documenting conclusions, and preparing information summaries.
  • Experience working in a community or multi-service provider environment.
  • Experience determining eligibility for programs and services.
  
  For questions regarding this position, please contact Michael.Aldridge@gov.bc.ca.
  
  About this Position:
  Currently there are multiple permanent vacancies available.
  This position can be based in any of the following Prevention and Loss Management/ Social Development and Poverty Reduction offices: Burnaby, Victoria, Prince George, Nanaimo, Surrey or Kelowna.
  This posting is to establish an eligibility list for future permanent and/or temporary vacancies.
  Flexible work options are available; this position may be able to work from home a few days a week as per the Telework Agreement.
  Employees of the BC Public Service must be located in BC at the time of employment.
  
  Working for the BC Public Service:
  The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

  The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

  The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.
  
  How to Apply:
  Your application must clearly demonstrate how you meet the job requirements listed above.
  
  Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

  Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

  Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
  
  Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.
  
  Additional Information:
  A Criminal Record Check (CRC) will be required.

  Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

  Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

• About the company

  The provincial government of British Columbia is the body responsible for the administration of the Canadian province of British Columbia.

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