• Job Description

  Req#: 357859

  If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”.

  Role: ADMS S6 Customer Support Engineer

  Job Type: Permanent

  Location: London, UK (Hybrid)

  Ready to take the next step in your career? Join us as a ADMS S6 Customer Support Engineer.

  Careers at TCS: It means more

  TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation.

  • Be part of an exciting team where you will be challenged every day.
  • Work closely with the range of teams within the business to bring products to life.
  • Work with customers and identify opportunities to support their strategy and improve their processes across functions.

  The Role:

  • The ADMS S6 Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on GE ADMS products
  • Responsible for addressing customer issues and concerns with ADMS applications such as SCADA, DMS, OMS etc.

  Key responsibilities:

  • Ensure customers’ success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction. In this ro le, you will:
  • Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
  • Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols. Ensure solution does solve the customer’s issue.
  • Mentors staff in troubleshooting and analysis methods
  • Knowledge transfer – write user/technical documentation and case notes. Act as a technical resource for staff
  • Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
  • Analyze and troubleshoot issues involving all aspects of GE solutions, including but not limited to user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, associated control systems and interfaces to enterprise systems.
  • Own and manage personal caseload and perform case follow-up.
  • Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate necessary information to correct issues.
  • Adhere to all Quality processes. Ability to be part of an on-call rotation for after business hour customer calls. Ability to travel to customer sites.

  Key Skills & Knowledge

  • Direct experience installing, maintaining or supporting GE ADMS products (‘Power On Fusion (PoF)’ or ‘Power On Advantage (PoA)’) including DMS Applications, DNAF, OMS, Storm Assist and DER.
  • Familiarity with User Interface, SCADA and Modeling tools.
  • Knowledge of both Transmission and Distribution electrical grids.
  • Working knowledge of Linux, Windows, Oracle, SQL, Jasper Report and Cassandra.
  • Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls & switches as it applies to isolating and resolving reported issues in these areas.
  • Ability to work independently with minimum direction
  • Knowledge of NERC CIP Standards.
  • Effective commun ication skills. Demonstrated ability to effectively interface with customers and cross-functional teams
  • Positive attitude when dealing with customers and co-workers in stressful situations.
  • Strong analytical and logical reasoning skills.
  • Familiarity with remote monitoring and diagnostics solutions and concepts
  • Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach.

  Rewards & Benefits

  TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

  Diversity, Inclusion & Wellbeing

  At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

  You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).

  TCS celebrates inclusion without exception. We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation or beliefs.

  If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at ansah.steve@tcs.com with the subject line: “Disability Accommodation Request”.

  Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

  Join us and do more of what matters. Apply online now.

• About the company

  Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.

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