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Job Description

About BioLife Plasma Services

Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.

BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

OBJECTIVES/PURPOSE

Responsible for all job duties associated with the screening, processing, and sample collection for new and repeat donors, as well as providing training to staff. Fully trained in all Medical History, Phlebotomy, and Sample Processing job skills.

All listed duties must comply with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.

ACCOUNTABILITIES

• Committed to meet customer service expectations (10%)
  • Greet donors as they enter and exit the donor floor.
  • Answer phones within reasonable timeframe.
  • Maintain orderly filing system, purging records as needed.
• Perform all core and elective duties in the area of Phlebotomy (including, but not limited to): (40%)
  • Perform venipuncture of donors and programming of plasmapheresis machine.
  • Monitor donors during donation process and manage donor reactions.
  • Troubleshoot venipuncture issues and respond to plasmapheresis machine alarms.
• Perform all core and elective duties in the area of Medical History (including, but not limited to): (25%)
  • Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.
  • Perform finger stick, test sample, and record other donor measures to include hematocrit, total protein and weight.
• Perform all core and elective duties in the area of Sample Processing (including, but not limited to): (15%)
  • Prepare units for frozen storage.
  • Collect and store samples from plasma units for testing.
  • Organize plasma boxes/documents for scheduled shipments and assist in loading shipments.
• Provide training assistance in support of center management and supervisory team (10%)

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

• Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).
• Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.
• Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.
• Good verbal communication and customer service skills.
• Demonstrated technical competence

Leadership

• Integrity
• Fairness
• Honesty
• Perseverance
• Putting the patient at the center
• Building trust with society
• Reinforcing our reputation
• Developing the business

Decision-making and Autonomy

• Refers to Center Manager for guidance on complex, medium-impact or above decisions (internal)
• Refers to management team for escalated donor/employee concerns (internal)

Interaction

• Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)
• Attend staff meetings and other team meetings as required.
• Ability to multi-task and work as a team player.
• Attention to detail and ability to work independently

Innovation

• Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.

Complexity

• Production environment requiring the ability to walk and stand for the entire work shift.
• Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee.
• Requires frequent lifting up to 32 pounds, and occasional lifting up to 50 pounds.
• Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.
• Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require pro-longed glove wear

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Essential: High School Diploma or equivalent required

Desired: Experience in a laboratory, hospital, or other regulated environment is a plus

ADDITIONAL INFORMATION

• FLSA Classification (US) - Non-Exempt
• Other duties and responsibilities as assigned.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

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