Advisor, Financial Aid Services - North Campus

• Assist students and families with all financial aid options and processing federal, state and institutional financial aid applications in accordance with federal, state and college regulations. This includes verification concerns.
• Plan, implement, and conduct retention and completion activities related to financial literacy and education.
• Uses professional judgment to evaluate dependency and special circumstance appeals.
• Work with the Manager of Financial Aid to plan, implement and evaluate the programs and services provided by the Financial Aid Office.
• Conduct financial aid informational presentations to special groups
• Prepares for and participates in a variety of college/campus /community, task force, workshops, training sessions and conferences as assigned; collaborates with other service areas to provide and improve services to students.

• Work cooperatively with counterparts on the other campuses to achieve the College’s annual goals and objectives.
• Represent SJC with outside educational institutions, internal departments, and professional organizations. Serve as department liaison and on campus/college committees as requested.
• Other duties as assigned.

• Maintain processes and systems that improve the quality of customer support services.
• Demonstrate working functional knowledge and use of Banner and Microsoft Office.
• Must demonstrate the ability to assess issues and/or problems and make recommendations for improvement.
• Must demonstrate knowledge of and compliance with FERPA and other federal, state and local laws and regulations pertaining to higher education.
• Must possess outstanding communication, critical thinking, customer service, and organizational skills, and be able to explain complex processes.
• Must be detail-oriented.
• Must have knowledge of college admission and enrollment processes, advising and educational planning, basic career planning, and transfer requirements.
• Demonstrate the desire to learn new software requirements to support office functions & efficiency.
• Ability to adapt to learning new tasks & skills.

• Bachelor’s degree from a regionally accredited college/university required.

• Possess personal computer literacy and good organizational skills.

• Experience in financial aid, admissions, registrar, advising, testing, or marketing of higher education and recruitment of students required
• Banner experience preferred.

Salary Grade: 110

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req5493

Posting Close Date: 9/18/2024