• Job Description

  Req#: R1491348

  Job Title:

  Advisor II, Collections

  Job Description

  The Advisor II, Collections position interfaces with customers via inbound and/or outbound calls for the purpose of collecting funds on post-charge off accounts. This position performs duties to recover the delinquent funds owed to client and takes action to move accounts towards balance in full by directing customers through the appropriate means to resolve the debt.

  REIMAGINE YOUR CAREER

  Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then this position at Concentrix is just the right place for you!

  As a Customer Service Representative, you’ll join an organically diverse team from 40 countries where ALL members contribute and support each other’s success and well-being, united as “One Concentrix.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

  CAREER GROWTH AND PERSONAL DEVELOPMENT

  This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

  WHAT YOU WILL DO IN THIS ROLE

  As a Collections Representative at Concentrix, you will:

  • Collect delinquent payments from customers via phone pay, web payment, and mail, while adhering to regulatory requirements.
  • Negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment.
  • Provide superior customer experience to both external and internal customers with phone courtesy providing appropriate follow-up, ensuring a consultative collections approach is taken.
  • Ability to offer short- and long-term solutions to customers.
  • Ability to offer payment arrangements to customers.
  • Provide consultative collections experience to customers.

  YOUR QUALIFICATIONS

  Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

  • Must be 18 years of age.
  • College student or graduate preferred, High School Diploma or GED required.
  • 1 year of experience each in general business, collections and customer service required.
  • Must reside in the United States or have a valid U.S. address for residence.

  WHAT’S IN IT FOR YOU

  One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

  • A wage of $18.50 per hour.
  • Paid training and performance-based incentives.
  • Lucrative employee referral bonus opportunities.
  • 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
  • Mentorship programs that support your rewarding career journey
  • Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
  • A range of other perks and benefits including Perks@Work access.

  Disclaimer

  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

  Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

  Location:

  USA, Orlando, FL

  Language Requirements:

  English

  Time Type:

  Full time

  
  Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
  
  If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

  Eligibility to Work:

  In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

  Where Job May be Performed:

  Currently, this position may be performed only in the states listed here .

  Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

  For more information regarding your EEO rights as an applicant, please visit the following websites:

  •English

  • Spanish

  To request a reasonable accommodation please click here .

  If you wish to review the Affirmative Action Plan, please click here.

• About the company

  Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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