Job Description

Customer Service Advisor
Contract: Permanent
Salary: £23,463
Working hours: 25 - 37.5 hours

Our operating hours are:
• Monday to Friday 8:30am to 6:30pm
• Saturday 8:45am to 5pm
• Sunday 10am to 5pm

A typical shift pattern allows for two full weekends off in a 4-week rotation. For example, week 1 - you'll work 44 hours spread across 6 days and week 2 - you'll work 31 hours over 4 days.

We are only able to consider part-time applications for those who can work 25+ hours per week and who can also commit to weekend working.

About the role

We are recruiting for Customer Service Advisors to join us in our busy Customer Support Centre, based at our Nottingham Support Office.

You will work as part of our Inbound Customer Service Team, delivering excellent care through every customer interaction. You will handle inbound calls and emails from our customers and store colleagues, where you will need to listen, understand, and support them with any queries, such as helping them with Boots.com, Advantage Card and Healthcare services queries.

Induction

Throughout your initial six weeks of training, you’ll participate in a blend of classroom and on the job learning. Our Training Team and Mentors will also provide support as you progress in role. The first week of initial training will be scheduled as full time for this role, regardless of your contracted ours

What you’ll need to have

These are the essential skills or experience needed to succeed in this role

• Strong computer knowledge
• Comfortable working at pace
• Able to multi-task
• Enjoy solving problems
• Take ownership of your own performance
• Can handle challenging conversations

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criterion:

• Contact centre experience

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a chil
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next?

We will review your CV and application. If successful, our in-house recruitment team will contact you by email to invite you to a telephone interview. If successful at telephone stage, you will then be progressed to a further face to face-to-face interview at our Nottingham Support Office.

If you have any questions about this role, please contact csc.recruitment@boots.co.uk

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

If successful, you will need to complete a Pre-employment check after receiving an offer and will be asked to a DBS (Disclosure & Barring Service) check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

#LI-Onsite

Business Area

Support Office

Function

Retail & Central Operations

Keywords

Customer Advisor, Telephone, customer care, call centre, retail, phone, emails, inbound, outbound, contact centre, queries, Social media, cscpage

Hours per week

37.5

Latitude,longitude 1

52.927182,-1.183948

Shift Pattern to display to candidates (displayed externally). Please select one:

Weekdays and Weekends

Airport

No

Company

Non Stores

Division

Non Stores

Region

East Midlands

Area

East Midlands (non stores)

Store

Nottingham Support Office

Req Posted Date

24-Sep-2024