Mallinckrodt Pharmaceuticals
After-Hours Product Support Technician (Part Time)
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Job Description
- Req#: JR000015000
Employer Industry: Medical Device Support
Why consider this job opportunity:
- Salary up to $34 per hour
- Flexible part-time remote work schedule (20 hours max) for after business hours, weekends, and holidays
- Comprehensive medical, financial, and other benefits as part of the compensation package
- Opportunity to influence new product designs and enhancements
- Engage in a supportive team environment with opportunities for professional growth and development
What to Expect (Job Responsibilities):
- Deliver real-time technical support via phone during scheduled after-hours "on call" periods
- Accurately document each support interaction and input details into the designated database
- Communicate call outcomes and necessary follow-up actions to the Customer Care team
- Stay updated on new products and services, providing technical insights and user feedback as needed
- Collaborate with management on customer service improvement initiatives
What is Required (Qualifications):
- Bachelor’s degree in Respiratory Therapy
- Current state license to practice Respiratory Care
- Minimum 2 years of Respiratory Therapy experience in NICU or critical care settings
- Strong understanding of technical information and adherence to quality and GDP practices
- Excellent communication, interpersonal, and customer service skills
How to Stand Out (Preferred Qualifications):
- Experience in device training or education
- Familiarity with medical devices used in critical care, including mechanical ventilation and patient monitoring
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and web navigation
- Self-starter with strong problem-solving skills and attention to detail
- Ability to handle difficult customer interactions with professionalism
#MedicalDevices #TechnicalSupport #RemoteWork #CareerOpportunity #CustomerService
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mallinckrodt Pharmaceuticals is an Irish–tax registered manufacturer of specialty pharmaceuticals, generic drugs and imaging agents.
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