Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Are you seeking field experience working to grow parts sales and services with Cat dealers and customers, but desire flexibility, the opportunity to work remotely and with reasonable travel? Join the Caterpillar team as an Aftermarket Services Representative today!

Caterpillar provides services to our customers far beyond the initial equipment sale. Caterpillar’s Construction Industries Services Division (CISD) exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value, Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.

What will you do?

In this role, you will drive parts revenue and services growth for the Construction Industries aftermarket business for select Caterpillar dealers in the Eastern US and Caribbean. You will communicate targets and follow established sales processes focused on the end customer. You will also provide leadership, guidance, and counsel to optimize dealer sales through process improvements, in addition to leveraging opportunity management systems and processes to Caterpillar’s benefit, while recognizing and respecting independence of the dealer.

• Deliver the annual total business plan for the assigned dealer territories/customer segments

• Collaborate with assigned dealers to adopt sales funnel management methods in relation to target customer segments

• Develop and implement aftermarket services industry account plans for customer accounts in collaboration with assigned dealers

• Develop local action plans and customer account plans, leveraging CRM and customer insights, to target lost sales

• Build relationships with dealer’s Product Support Sales Managers and their sales and marketing organization to influence sales force effectiveness

• Conduct regular sales performance reviews with dealers and ensure implementation of corrective actions where needed

• Champion and influence change related to Caterpillar parts & service support strategies, products, and services

• Seek understanding, document, and communicate internally on target customer requirements, business models, competitive landscape and other market intelligence to ensure product groups and business partners are aware of product and customer needs

• Optimize parts sales variance utilization within assigned budget to drive incremental top line revenue and key dealer actions

• Keep up to date with industry trends, changing technology and market regulations in countries covered

Basic Qualifications

• Bachelor’s degree or equivalent years of professional experience

• 4+ years of professional experience in the areas of Sales, B2B account management, or After-sales support working with OEM dealers, construction dealers or heavy equipment dealers

• Demonstrated analytical aptitude to develop relevant, strong growth campaigns

• Demonstrated ability to prioritize and execute plans to achieve metrics

• Ability to travel up to 30% of the time

Top candidates will also bring (Desired Qualifications)

• Strong negotiation skills: ability to influence and persuade as well as build strong relationships

• Self-starter with strong initiative, ability to work autonomously, positive attitude

• Strong time management and organization skills

• Excellent listening, adaptable communication style and presentation skills

• Works effectively in teams, making the team they are part of stronger

• Ability to translate challenging goals into clear action plans that deliver results

Additional Details:

• This is a travelling role (30%) covering a territory in parts of the Eastern U.S. and Caribbean

• Posting Location: Miami, Florida; Atlanta, Georgia; Peoria, Illinois; Harrisburg, Pennsylvania are preferred locations

• This is a remote position that covers dealers in parts of the U.S. and Caribbean. The selected candidate should reside within the U.S. within their territory or reside in the U.S. and be within commuting distance to a major airport

• Relocation assistance is not available for this position

• ISE assignment is not provided for this position

How We Support You (Employee Benefits)

Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days, paid volunteer days and paid holidays (prorated based upon hire date).

At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.

#LI-remote #hiring

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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