• Job Description

  Req#: AGENC002603

  Are You Driven?® We Are.

  We are a company of driven, enthusiastic, and determined people. We celebrate achievement and success. We foster innovation, determination, and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make daily. At GAINSCO, it is our people that set us apart.

  If you are looking for a place where you can make a difference, understand how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you.

  Why Join GAINSCO?

  GAINSCO’s work environment rewards engaged individuals who have a desire to contribute and succeed. That’s because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a Champion with GAINSCO.

  We are seeking a dedicated Agency Service Representative to provide exceptional customer assistance and support through various communication channels including inbound/outbound calls, text messaging, and email. The primary responsibility of this role is to offer knowledgeable information based on state-specific guidelines, procedures, and insurance coverages.

  What does an AGENCY SERVICE REPRESENTATIVE do?

  • Assist customers by establishing new relationships and strengthening existing ones.
  • Listen to customer concerns, address inquiries, and educate customers on product offerings and coverages.
  • Assist customers by establishing new relationships and strengthening existing ones.
  • Listen to customer concerns, address inquiries, and educate customers on product offerings and coverages.
  • Retrieve and respond to incoming emails, text messages, faxes, and calls.
  • Handle customer inquiries, policy change requests, and maintain accuracy in compliance with business processes.
  • Meet service level agreements and production targets.
  • Maintain call handling time within set goals and ensure quality standards are met or exceeded.

  What is required?

  E ducation:

  • High School Diploma or equivalent.

  Certifications/ Licenses:

  • Active Property and Casualty License preferred.
  • To perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and GAINSCO requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
  • The ability to obtain a Property and Casualty license in 90 days of hire is required.
  • Ongoing continuing education credits as mandated will be required and covered by the company.

  Experience:

  • One or more years of experience in an inbound/outbound fast-paced call center environment.
  • One or more years of experience in the auto insurance industry preferred.
  • Customer service experience within an insurance agency is advantageous.
  • Familiarity with Skype, Zoom, Teams, or similar online video meeting platforms.

  Other skills and abilities:

  • Attention to detail and accuracy in processing transactions.
  • Ability to work independently and collaboratively within a team.
  • Strong multitasking skills and ability to manage multiple priorities.
  • Proficient typing skills.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation with disciplined follow-up.
  • Goal-oriented, motivated, and self-driven individual.
  • Comfortable managing multiple software applications in a fast-paced environment.
  • Proficiency with standard office equipment including computer, telephone, calculator, printer, fax machine, and projector.
  • Software proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), AS/400, Image Right, and Claims Manager.
  • Some weekend and evening hours’ work is required. Operating hours vary 8-5pm, 9-6pm, and 10-7pm.

  What else do you need to know?

  • Hybrid
  • Excellent benefits package: medical & dental (Basic plan FREE), vision insurance, life insurance, short-term and long-term disability insurance.
  • Parental Leave Policy
  • 401K + Company Match
  • PTO Plan + Paid Company determined Holidays.

  All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

  GAINSCO is an Equal Employment Opportunity Employer

• About the company

  GAINSCO's insurance operation was originally chartered as an underwriter of Commercial risks; operations that were discontinued and placed in a run-off in 2002.

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