Capitec Bank

Agent: Merchant Support

PayCompetitive
LocationCape Town/Western Cape
Employment typeFull-Time

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  • Job Description

      Req#: 35578

      Apply by:

      This advert is purposed at attracting talent for future dated opportunities.

      We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

      1. To see what life at Capitec is all about and complete a short assessment, please click here !

      2. Once you have completed the above finalize your application by clicking apply below

      Purpose Statement

      • To provide 24/7 real- and non-real-time support to Capitec Bank Merchants; Employer Salary Transfer Facility (ESTF) clients and Merchant Services Field staff through inbound and outbound telephone calls and other communication channels.

      Experience

      MINIMUM:

      • School leavers are eligible to apply for this role.

      IDEAL:

      • Customer service experience and administration in a Business Services environment
      • Technical Support via a call centre
      • 1 - 2 years inbound and outbound contact centre

      Qualifications (Minimum)

      • Grade 12 National Certificate / Vocational in Grade 12 National Certificate

      Qualifications (Ideal or Preferred)

      • Certification in Communication

    Knowledge

    MINIMUM:

    • School leavers are required to have subjects related to business management or communication.

    IDEAL:

    • Call centre processes and procedures.
    • Customer care and service protocol
    • Technical knowledge (systems and software)
    • Understanding of business services banking products.

    Skills

    • Communications Skills
    • Attention to Detail
    • Problem solving skills
    • Influencing Skills
    • Interpersonal & Relationship management Skills
    • Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

  • Clear criminal and credit record
  • Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

  • About the company

    • Notice

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    More information about Capitec Bank