DXC Technology
Agente de Soporte Técnico - Nivel 1- Remoto
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Job Description
- Req#: 51548254
Job Description:
Carrera técnica o Licenciatura (terminada o trunca) en Sistemas , informática o similar.
Experiencia minima de 1 año brindando atención vía telefónica
Actitud de servicio
Capacidad para ayudar al usuario y solucionar su incidente rápidamente, o canalizar el incidente al grupo de soporte correspondiente.
Excelente habilidad en comunicación oral y escrita.
Disponibilidad para manejo de rotación de horarios
Mantener la confidencialidad de la información.Conocimientos básicos requeridos
• Sistema Operativo Windows (version: 10)
• Configuración y soporte en correo (ej: Microsoft Outlook)
• Navegadores (Google Crome, Microsoft Edge, Internet Explorer)
• Manejo de herramientas para registro de tickets (ej. Servicenow)
• Configuración de equipo de cómputo/Impresoras vía remota
• Manejo de herramientas de acceso remote (ej: logmein, anydesk, remote desktop manager, etc)
• Comunicaciones : VPN, configuración de equipo escritorio, internet, etc.Responsabilidades:
• Recibir llamadas, crear tickets y solucionar dentro del alcance incidentes de software/hardware de TI.
• Documentar todo el proceso de solución hecho para solucionar el incidente
• Crear tickets que deben ser escalados a grupos de segundo nivel.
• Uso de bases de datos de conocimiento como apoyo para solucionar incidentes.
• Seguimiento a los tickets asignados
• Participar en mejoras en la atención del servicioRecruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
About the company
DXC Technology is an American multinational information technology services and consulting company headquartered Ashburn, Virginia.
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