• Job Description

  Req#: R28039

  Workforce Classification:

  Hybrid

  
  

  Join Our Team: Do Meaningful Work and Improve People’s Lives

  Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

  To better serve our customers, we are fostering a culture that emphasizes employee growth, collaborative innovation, and inspired leadership. We are dedicated to creating an environment where employees can excel and where top talent is attracted, retained, and thrives. As a testament to these efforts, Premera has been recognized on the 2025 America's Dream Employers list. Newsweek honored Premera as one of America's Greatest Workplaces, America's Greatest Workplaces for Inclusion, and America's Greatest Workplaces For Mental Well-Being, Forbes ranked Premera among America’s Best Midsize Employers for the fourth time.

  Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/ .

  As an Agile Product Owner IV , you will be responsible for planning and guiding work for the Customer Communications Management (CCM) team in the Customer Service Capability Product Group. In partnership with Product Managers, Program Managers, and engineering teams, you will guide the work to maintain and enhance our customer communications services. This role will focus specifically on CCM which touches every member and provider, and offers a lot of responsibility, autonomy, and ownership. This position is ideal for an individual with significant Product Owner experience, who seeks to lead initiatives and make a substantial contribution.

  This is a hybrid role, located on our campus in Mountlake Terrace, Washington.

  What you’ll do:

  • Act as the voice of the customer to the agile team. Understand the business and product strategies and represent them to the agile team. Facilitate the relationship with the business partners and user community, bringing their voice to the agile team. Demonstrate business and product expertise with both deep and broad domain knowledge. Act as a liaison with business stakeholders by planning, conducting, and leading analysis efforts for new product implementations. Influence product strategy. Lead agile team backlog refinement sessions to identify scope of work.

  • Collaborate with the Chief Product Owner and other Product Owners to develop a roadmap of features and user stories. Provide input to product strategy based on deep knowledge and expertise of domain. Collaborate with business partners, IT partners, and agile teams to develop clear and concise measurable outcomes and business value; Identify, define, write, and refine business requirements in the form of epics, features, and user stories with clear acceptance criteria. Actively collaborate with the agile team through solution design and development. Coordinate with other Product Owners to ensure alignment on solution, priorities, and dependencies. Manage user acceptance testing. Approve and accept business user stories, enablers, and tech debt product backlog items (PBIs). Facilitate product and release demo, taking accountability for feedback and outcomes. Clearly communicate release content and value to business partners and IT leadership. Prioritize issues and collaborate to make decisions required to resolve them weighing the pros/cons, risks, and dependencies.

  • Leverage data to guide product strategy.

  • May lead or guide user acceptance testing with end users.

  • Build, own, maintain, prioritize, optimize, and sequence the integrated team (PBI) backlog in collaboration with engineers and other stakeholders. Prioritize backlog of user stories in alignment with product roadmap. Collaborate with the agile team on a regular cadence to refine the backlog. Collaborate with the agile team to identify dependencies on other teams. Coordinate dependencies with other Product Owners in preparation for Program Increment planning. Provide expertise in assessing Product opportunities and risks and utilize KPIs and metrics to optimize product.

  • Identify ways to improve processes and accelerate value for our customers. Identify ways to continually improve quality standards. Identify opportunities to improve efficiency. Mentor more junior staff within the team and mentor other product owners.

  What you’ll bring:

  Required Qualifications

  • Bachelor’s Degree in Information Systems or Computer Science or equivalent.

  • (8) years of business systems analysis experience.

  Preferred Qualifications

  • Experience in a software development environment with agile development practices, including Scrum and SAFe. Knowledge of agile delivery models.

  • Experience using SQL for data analysis.

  • Knowledge of healthcare or health insurance industry.

  • Knowledge of product development tools including Azure DevOps Services, Visual Studio, Confluence, and Product Plan.

  Knowledge, Skills, and Abilities

  • Experience defining software requirements for highly complex products/solutions; expert knowledge of analytical tools, relational databases, and software applications; proven ability to analyze highly complex data and business processes.

  • Ability to communicate effectively and professionally, both orally and in writing, to a wide range of audiences, including business and IT leadership and executives.

  • Strong problem solving and root cause analysis skills, demonstrated ability to proactively prevent problems from occurring and work issues to resolution.

  • Strong facilitation skills: ability to facilitate large, diverse group discussions on extremely complex topics to achieve defined outcomes; leverage a variety of facilitation techniques depending on the specific needs of the audience and topic.

  Physical Requirements

  The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:

  • This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.

  • This role requires the ability to keyboard and to communicate clearly and understandably in person and over the telephone.

  Premera total rewards

  Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:

  • Medical, vision, and dental coverage with low employee premiums.

  • Voluntary benefit offerings, including pet insurance for paw parents.

  • Life and disability insurance.

  • Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.

  • Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.

  • Generous paid time off to reenergize.

  • Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.

  • Employee recognition program to celebrate anniversaries, team accomplishments, and more.

  For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.

  • Commuter perks make your trip to work less impactful on the environment and your wallet.

  • Free convenient on-site parking.

  • Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.

  • Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.

  • Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.

  • Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.

  Equal employment opportunity/affirmative action:

  Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

  If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

  The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

  The salary range for this role is posted below; we generally target up to and around the midpoint of the range.

  National Plus Salary Range:

  $119,900.00 - $203,800.00

  *National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska .

  We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating an environment where all employees are celebrated for their unique skills and contributions.

• About the company

  Customer Service: 5 a.m. to 8 p.m. Pacific Call us at: 800-508-4722 in AK; 800-722-1471 in WA and other states Please don't post medical or other personal information or claims info/appeals here. Premera Facebook Fan Page Terms of Use This pa...

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