Carnival
Air Customer Service Agent, After Hours - REMOTE US
This job is now closed
Job Description
- Req#: 9923
Employer Industry: Cruise and Travel Services
Why consider this job opportunity:
- Salary up to $22.07 per hour
- Cruise and travel privileges for you and your family
- Comprehensive health benefits
- 401(k) plan and employee stock purchase plan
- Opportunities for training and professional development, including tuition reimbursement
- Fully remote position available within the U.S. (with specified state restrictions)
What to Expect (Job Responsibilities):
- Process urgent air travel arrangements outside of business hours for shipboard officers, crew, and guests
- Provide excellent customer service for cruise guests facing travel disruptions or requiring immediate assistance
- Arrange hotel and ground transportation for shipboard personnel, including managing rooming lists and manifests
- Monitor communications for shoreside travelers needing urgent assistance and provide timely information
- Follow company policies and procedures during daily operations and perform additional duties as assigned
What is Required (Qualifications):
- Minimum of 3 years of related experience in a travel agency, airline, or wholesale travel agency
- Proficient in Microsoft Word, Excel, and Lotus Notes/Microsoft Outlook
- Ability to communicate effectively both verbally and in writing
- Knowledge of the Sabre airline reservations system, including booking, ticketing, and processing
- Flexible schedule availability for night and weekend shifts
How to Stand Out (Preferred Qualifications):
- Experience working in a customer service role within the travel industry
- Familiarity with corporate travel procedures and policies
- Strong problem-solving skills and ability to think quickly in urgent situations
#CruiseIndustry #CustomerService #RemoteWork #TravelOpportunities #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Carnival Corporation & plc is a British-American cruise operator, currently the world's largest travel leisure company, with a combined fleet of over 100 vessels across 10 cruise line brands.
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