DHL

Aircraft Capacity Sales Coordinator LAX


PayCompetitive
LocationLos Angeles/California
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: DPDHGLOBAL23002Y0EXTERNALENGLOBAL

      What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

      Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

      DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

      Start YOUR career with DHL today…

      This position is part of the DHL Express USA team, and is responsible for supporting the DHL ACS cargo product.– ACS or “Air Capacity Sales” is a division of DHL Express and is responsible for sellingthe excess air network capacity to freight forwarders. The ACS group is a high growth unit, with revenue tripling in the last several years to over one billion dollars. ACS is a key contributor to the success of Express, helping underwrite the airline cost by filling the open capacity with cargo revenue. This position is based at the DHL USA Express gateway and serves as the primary operations management interface between ACS and its service providers which includes the DHL Express Gateway, Hubs, NPG, NCG, and any DHL Service centers, as well as other external 3rd party handling and trucking companies. The ACS service organization is a “virtual” organization, so the manager must be comfortable running an operation using internal and external suppliers. The criteria used to evaluate success will be transit performance, capacity utilization, and operational unit costs.

      Salary

      $95,300 - $127,000

      Key Responsibilities:

      · Responsible for developing and implementing operating procedures between ACS and the global internal and external service providers, creating the appropriate service level targets, developing and analyzing service delivery performance, developing and maximising ACS tools and technology, and driving improved performance at reduced unit costs

      · Operational Planning - Work with ACS service providers to design and implement standard operating processes and service performance objectives, including

      o DHL Express Hubs, and Gateways

      o Other ACS regional counterparts

      o 3rd party handling companies

      o Trucking companies

      o Interline carriers

      o Network Control, Network Planning, Linehaul Planning, and ULD management

      · Day-to-Day Operations– Reviews daily service performance. Identifies shortfalls and assists operations on immediate and long term recovery contingencies. (e.g. station staffing issues, import customs delay, lost export documentation, shipment misroutes, etc..)

      · Customer management– Personally handles intensified complaints from key account management

      · Capacity support– Work with Network Planning & Operations to ensure ACS capacity agreements are honoured and achieved. Propose and implement new truck routes to supplement air capacity as required. Work with the hubs and service centers to improve ULD capacity utilization in order to improve ACS revenue opportunities

      · Analysis and Quality Improvement– Develop the data, success metrics, and analytical capabilities needed to measure and improve service performance and reduce unit costs. Focus areas include:

      · ACS Ops “Dashboard” creation and maintenance

      · Hub connectivity

      · By-pass and ESO compliance

      · Scanning / Check-point compliance

      · Flown as booked

      · Capacity utilization – Deep analysis of ACS capacity utilization, overnight vs second day splits, overbooking, etc. for purposes of creating incremental revenue opportunities

      · Technology– Function as the US expert on ACS systems. Educate GTW and 3PH ACS users A
      on how to maximise Cognos, TGV, pTGV, OCNT, and CMS. Convert manual reporting and data capture to automated processes. Lead US development requests for system enhancements Manage all Ops technology issues – reliability, access, training, etc

      · Vendor Management– Directly manage and / or with the Express Linehaul team the contract and operational performance for all third party truck (linehaul & professional) providers. Measure and improve performance of all 3rd party (GHA) handling agreements. Develop and measure service performance while reducing unit costs for DHL.

      · Regulatory– Ensure all safety, security, and regulatory requirements are incorporated into ACS in-house and 3rd party operating procedures

      · Project Management– Lead large scale operational projects (e.g. select a new 3rd party handler, migrate GTW to the global EGAP software platform). Apply common project management / process improvement tools (1st choice, six sigma, Prince2, lean, etc…) in order to deliver and communicate results on-time and on-budget

      · Supervision– work in the project management structure, creating virtual teams of ACS, Express, and 3rd party vendors to deliver results. Permanent resources may be moved under this role

      Skills & Qualifications:

      · BA/BS degree required; additional technical training a plus

      · 7-10 years of operations experience in the air cargo or Express field. Diversity of front line and staff experience preferred

      · Ability to travel 25% + of the time

      · Motivated – must be driven and self-guided. Must have a passion for getting things done better and more quickly

      · Strength in process management, with experience developing and implementing new initiatives. Some quality improvement experience is desired using one of the leading process improvement formats (1st choice, six sigma, prince2, etc…)

      · Quantitative – must “manage by the numbers”. Must have demonstrated strength developing and using performance measurement processes to improve results. Must be highly competent compiling data in Excel, and being able to perform analysis and draw insights. Access, VB, etc a plus

      · Technology – Prefer someone who has played a leadership role in developing requirements and implementing new technology in large organizations

      · Communications – must be adept at presenting ideas and concepts to groups in both formal and informal settings

      · Project management / change management exposure – Candidate experience working in a project environment, where tasks, owners, and timelines have been developed and managed. Additionally, experience with some formal change management forum is preferred

      · Vendor management – experience managing service delivery using a 3rd party vendor – eg SLA development, compliance training, vendor scorecard, performance incentives / penalties, etc.

      Employee Benefits & Incentives

      DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

      · Competitive Pay

      · Bonus/Incentive Programs

      · Retirement Savings – 401K with company match

      · Medical, Dental, Vision, well-being programs

      · Tuition Reimbursement

      · Generous Paid Time Off – Starting at 4 Weeks (PT/FT)

      · Paid Leave

      · Employee Discount Program

      · Employee Assistance & Work Life Program

      · Outstanding training opportunities

      DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:https://www.eeoc.gov/employers/eeo-law-poster

      We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  • About the company

      We are an international team of over 400,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.

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